PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Neat Company and Dropbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Neat Company
Dropbox

The Neat Company and Dropbox Overview

Total reviews 100 289
Company responses 0 0
Issues resolved 1 3

The Neat Company and Dropbox Consumer Ratings

Rank
242 out of 1073 in Software category
231 out of 1073 in Software category
Customer service
159 in category
148 in category
Price Affordability
176 in category
191 in category
Website
204 in category
176 in category
Product or Service Quality
162 in category
152 in category

The Neat Company and Dropbox Rating Details

Customer service
1.2 (60 reviews)
1.2 (140 reviews)
Reviewer's quote

...I am tired to even contact customer service. I do not have time to sit here for hours to let them trouble shoot remotely and mess with my computer. I'll move everything I have somewhere else...

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...They are the all-time worst customer service I have ever experienced. I can only chat with a live "bot" who sent me to a page that actually didn't work and when I went back to talk again, they had hung up..

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Price Affordability
1.9 (57 reviews)
1.7 (102 reviews)
Reviewer's quote

...Price change occurred that was not authorized. Customer service was unable to do anything or help..

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Now, it’s not the price alone that $&@!ed me off (although that is a bit rich). It’s the nerve of them to tell me that I’ve been “upgraded”. Now, usually when someone I don’t know that well tries to insert something painful like that up my *ss I’m a little upset, but to be violated like that and...

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Website
1.5 (57 reviews)
1.7 (121 reviews)
Reviewer's quote

...They have instructions on their website to use when the driver fails and they do not work..

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...On the company's website there are only folders, mirror of my directory, but totally empty. When asking for help, I got an answer of "..

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Product or Service Quality
1.5 (56 reviews)
1.5 (105 reviews)
Reviewer's quote

Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read from a script and have zero clue how to help..

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...Customer service is non-existent unless you have an expensive plan. You cannot chat with an agent via online chat or phone to even inquire about upgrading unless you upgrade first..

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The Neat Company and Dropbox Pros and Cons

Pros
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
  • Product concept
  • Cloud
  • Very little
Cons
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software
  • Customer service
  • Support
  • No customer service

The Neat Company and Dropbox Most Positive Reviews

Top rated reviews
5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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5

I have deducted Some Rs.990 for Dropbox
I need to know this amount is for What.

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The Neat Company and Dropbox Most Critical Reviews

Lowest rated reviews
1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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1

One of our managers let a contractor use a company credit card to set up an account. The contractor left and didn't lea...

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The Neat Company and Dropbox Latest Reviews

Recent published reviews
1.8

The scanner software stopped working (again). I am tired to even contact customer service. I do not have time to sit...

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1.3

I have had this Dropbox account for a long time I have new phone and no longer have the email or phone number I sign up...

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1

Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read...

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No votes

I did not want or authorize a Business subscription to Dropbox, yet I was charged. I was also charged last year, and,...

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The Neat Company and Dropbox Products and Services

Most reviewed product and services
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)
  • The Neat Company Nd 1000 Scanner (9 reviews)
  • Dropbox Free Trial (25 reviews)
  • Dropbox Subscription (21 reviews)
  • Dropbox Pro Subscription (15 reviews)