PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and The Neat Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dropbox
The Neat Company

Dropbox and The Neat Company Overview

Total reviews 306 103
Company responses 0 0
Issues resolved 3 1

Dropbox and The Neat Company Consumer Ratings

Rank
230 out of 1082 in Software category
242 out of 1082 in Software category
Customer service
153 in category
169 in category
Website
180 in category
212 in category
Exchange, Refund and Cancellation Policy
127 in category
128 in category
Billing Practices
164 in category
134 in category

Dropbox and The Neat Company Rating Details

Customer service
1.2 (146 reviews)
1.2 (61 reviews)
Reviewer's quote

I want information regarding cancelling my account and can not reach a live person via phone or a person on chat! Does DropBox have a customer service??? How can I speak with someone??..

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...I am tired to even contact customer service. I do not have time to sit here for hours to let them trouble shoot remotely and mess with my computer. I'll move everything I have somewhere else...

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Website
1.7 (126 reviews)
1.5 (58 reviews)
Reviewer's quote

...On the company's website there are only folders, mirror of my directory, but totally empty. When asking for help, I got an answer of "..

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...They have instructions on their website to use when the driver fails and they do not work..

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Exchange, Refund and Cancellation Policy
1.3 (117 reviews)
1.3 (51 reviews)
Reviewer's quote

...I WANT MY ACCOUNT CANCELED AND A REFUND!!! It would've never been a refund if dropbox honored my request less than 24 hours of me signing up..

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...i would like to return this faulty product for a refund. This is most definitely not worth the trouble it has caused..

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Billing Practices
1.3 (115 reviews)
1.5 (16 reviews)
Reviewer's quote

...Please credit me for the over billing that occurs on the 17TH of the months. Below is some billing information. My first invoice was on 4/3/2016...

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They were no help at all. I simply need to reset the password on my Neat Legacy yet because I dont pay for a service online and will not upgrade to pay more money. i cannot use a system I paid for is now useless. They will not nor do they offer any assistance to reset the password.

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Dropbox and The Neat Company Pros and Cons

Pros
  • Sharing simple files with basic
  • Product concept
  • Cloud
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
Cons
  • Customer service
  • Support
  • No customer service
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software

Dropbox and The Neat Company Most Positive Reviews

Top rated reviews
5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

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5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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5

I have deducted Some Rs.990 for Dropbox
I need to know this amount is for What.

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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Dropbox and The Neat Company Most Critical Reviews

Lowest rated reviews
1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

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1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

One of our managers let a contractor use a company credit card to set up an account. The contractor left and didn't lea...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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Dropbox and The Neat Company Latest Reviews

Recent published reviews
1

Dropbox disabled my account and I lost ALL my data.
Dropbox does not answer any contact.
I receive this message when I try...

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1.6

They were no help at all. I simply need to reset the password on my Neat Legacy yet because I dont pay for a service...

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No votes

I want to communicate directly with someone who works for dropbox. I am attempting to deal with a billing issue and ther...

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1

Expensive products, no customer support, and required subscriptions to use legacy hardware and software.

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Dropbox and The Neat Company Products and Services

Most reviewed product and services
  • Dropbox Free Trial (26 reviews)
  • Dropbox Subscription (22 reviews)
  • Dropbox Pro Subscription (15 reviews)
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)
  • The Neat Company Nd 1000 Scanner (9 reviews)