PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and SugarSync as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dropbox
SugarSync

Dropbox and SugarSync Overview

Total reviews 269 7
Company responses 0 0
Issues resolved 3 1

Dropbox and SugarSync Consumer Ratings

Rank
228 out of 1066 in Software category
109 out of 1066 in Software category
Customer service
155 in category
383 in category
Website
176 in category
104 in category
Exchange, Refund and Cancellation Policy
128 in category
338 in category
Billing Practices
152 in category
136 in category

Dropbox and SugarSync Rating Details

Customer service
1.2 (131 reviews)
1 (5 reviews)
Reviewer's quote

Dear Customer Service, I am being charged double for my personal account. The account that is charged on the 3RD OF THE MONTH IS THE CORRECT ACCOUNT. The account that being charged to me on the 17TH OF THE MONTH IS NOT MY ACCOUNT...

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...They cannot be trusted and do not care about their customers at all. When I called for help, they acted like I had some nerve bothering them. I can't say it enough...

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Website
1.8 (115 reviews)
2.6 (5 reviews)
Reviewer's quote

...On the company's website there are only folders, mirror of my directory, but totally empty. When asking for help, I got an answer of "..

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...I went through their website to cancel my subscription and was asked the usual questions about why I wanted to terminate the subscription. I was then offered a "special deal" ..

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Exchange, Refund and Cancellation Policy
1.3 (106 reviews)
1 (4 reviews)
Reviewer's quote

I my account over a month ago and I'm still being charged for it i want a refund..

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So be sure to know your renewal date as they do not issue refunds once you are automatically renewed! The representative "luis" will definitely point out to you that is what you agreed to in the "terms and conditions" period! So I am basically charge for another years subscription without the...

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Billing Practices
1.3 (104 reviews)
1.5 (4 reviews)
Reviewer's quote

Discovered that DropBox was double billing me for 16 months. They claim I opened a second account when I simple updated my e-mail. They refused to refund me for the duplicate charges even though I never uploaded any data to the erroneous second account...

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I cancelled my account three months before the end date by using their almost impossible to find cancelation link. You then are forced to click a link that foes not work. They say I should have clicked a link between 10 am and 2 pm in their time zone. Which is ridiculous. I do not live in the us....

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Dropbox and SugarSync Pros and Cons

Pros
  • Product concept
  • Cloud
  • Very little
  • Easy to use
  • Universal access
  • Storage was a bargain and easy to use
Cons
  • Customer service
  • Support
  • No customer service
  • Cancellation and refund policy
  • No refund policy what so ever
  • Loss of files

Dropbox and SugarSync Most Positive Reviews

Top rated reviews
5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

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3.1

They don't have a telephone number to call (even for business plans). They take days to reply emails, and usually cannot...

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5

I have deducted Some Rs.990 for Dropbox
I need to know this amount is for What.

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No votes

Dropbox and SugarSync Most Critical Reviews

Lowest rated reviews
1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

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1.8

On the annual renewal date, I was charged $399 for 1 year and 1 TB of storage. 15 days later, I removed my data and fou...

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1

One of our managers let a contractor use a company credit card to set up an account. The contractor left and didn't lea...

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2


I cancelled my account three months before the end date by using their almost impossible to find cancelation link. You...

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Dropbox and SugarSync Latest Reviews

Recent published reviews
1

Stay far away from this worm! They confiscate ALL your information and there is no way to get it back. There is no one...

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2.3

I signed up for sugar sync for one year, however, after the year expires they automatically renew your account without...

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No votes

Lost several hours of my work several different times.

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2.2

I had Sugar Sync for many years. I am not very tech savvy but they seemed to do the job and I was content enough. Then,...

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Dropbox and SugarSync Products and Services

Most reviewed product and services
  • Dropbox Account (34 reviews)
  • Dropbox Free Trial (24 reviews)
  • Dropbox Subscription (19 reviews)
  • Sugarsync Subscription (1 review)