PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and SugarSync as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Dropbox and SugarSync Overview

Total reviews
Company responses
Issues resolved

Dropbox was first mentioned on PissedConsumer on Feb 24, 2012 and since then this brand received 182 reviews. It is 175 reviews more than SugarSync received since Jul 23, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SugarSync customer support team than with Dropbox customer service.

Dropbox and SugarSync Consumer Ratings

203 out of 1488 in Software category
103 out of 1488 in Software category
Customer service
140 in category
339 in category
160 in category
98 in category
Diversity of Products or Services
162 in category
56 in category

According to consumer ratings and reviews, SugarSync ranks 100 points higher in the Software category than Dropbox. People gave Dropbox 1.2 stars for Customer service criterion in Software category and it is 245 points higher than the worst rated brand in this category. At the same time, SugarSync was rated 1 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that SugarSync has a higher rating than Dropbox. Regarding Diversity of Products or Services criterion, consumers gave Dropbox 1.7 stars and it is 58% greater than other in category. SugarSync however was rated 3.2 stars and it is 85% greater than other in category.

Dropbox and SugarSync Rating Details

Customer service
1.2 (95 reviews)
1 (5 reviews)
Reviewer's quote

...I, an unsuspecting customer, was hit with a random charge on my account for the auto renewal subscription that I apparently signed up for. Usually I would just go into my Apple ID and cancel a subscription per the usual. But no...


I signed up for sugar sync for one year, however, after the year expires they automatically renew your account without any notice. So be sure to know your renewal date as they do not issue refunds once you are automatically renewed! The representative "luis" will definitely point out to you that is...

1.8 (89 reviews)
2.6 (5 reviews)
Reviewer's quote

I have cancelled any further billing from this fraudulent website. Let's see if they keep their side of the agreement. I will make sure that any friends of mine who try to use this account do 2 things: 1) make sure they read all the fine print with an attorney and 2) change their card numbers to...


...I went through their website to cancel my subscription and was asked the usual questions about why I wanted to terminate the subscription. I was then offered a "special deal" ..

Diversity of Products or Services
1.7 (78 reviews)
3.2 (5 reviews)
Reviewer's quote

I was charged for an account I do not use. I have been a faithful user for about 5 years. I requested the additional account which is not mine to be refunded or credited to one of the two accounts I do pay for. Dropbox's only response is that they do not allow refunds. This recent experience has...

Naomi M

I had Sugar Sync for many years. I am not very tech savvy but they seemed to do the job and I was content enough. Then, I suspended my account for some time due to financial difficulties. When things were a little better, I came back, loyal fool that I am. When I first signed up, they charged my...


Dropbox and SugarSync Pros and Cons

  • Product concept
  • How easy it is for files to sync
  • Easy to use
  • Easy to use
  • Universal access
  • Storage was a bargain and easy to use
  • Customer service
  • Support
  • Lack of phone support
  • Cancellation and refund policy
  • No refund policy what so ever
  • Loss of files

Dropbox and SugarSync Most Positive Reviews

Top rated reviews

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...


They don't have a telephone number to call (even for business plans). They take days to reply emails, and usually cannot...

Dropbox and SugarSync Most Critical Reviews

Lowest rated reviews

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...


On the annual renewal date, I was charged $399 for 1 year and 1 TB of storage. 15 days later, I removed my data and fou...

Dropbox and SugarSync Latest Reviews

Recent published reviews

Dropbox Won't let me open

Read all 182 reviews

I signed up for sugar sync for one year, however, after the year expires they automatically renew your account without...

Read all 7 reviews

Dropbox and SugarSync Products and Services

Most reviewed product and services
  • Dropbox Account (28 reviews)
  • Dropbox Free Trial (23 reviews)
  • Dropbox Pro Subscription (15 reviews)
  • Sugarsync Subscription (1 review)