PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and Microsoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dropbox
Microsoft

Dropbox and Microsoft Overview

Total reviews
181
345
Company responses
0
0
Issues resolved
3
6

Microsoft was first mentioned on PissedConsumer on Nov 25, 2007 and since then this brand received 345 reviews. It is 164 reviews more than Dropbox received since Feb 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dropbox customer support team and Microsoft customer service.

Dropbox and Microsoft Consumer Ratings

Rank
201 out of 1488 in Software category
180 out of 1488 in Software category
Customer service
141 in category
130 in category
Website
162 in category
157 in category
Diversity of Products or Services
163 in category
109 in category

According to consumer ratings and reviews, Microsoft ranks 21 points higher in the Software category than Dropbox. People gave Dropbox 1.2 stars for Customer service criterion in Software category and it is 246 points higher than the worst rated brand in this category. At the same time, Microsoft was rated 1.3 stars for Customer service criterion in this category and it is 257 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Microsoft has a higher rating than Dropbox. Regarding Diversity of Products or Services criterion, consumers gave Dropbox 1.7 stars and it is 58% greater than other in category. Microsoft however was rated 2.2 stars and it is 72% greater than other in category.

Dropbox and Microsoft Rating Details

Customer service
1.2 (95 reviews)
1.3 (121 reviews)
Reviewer's quote

...I, an unsuspecting customer, was hit with a random charge on my account for the auto renewal subscription that I apparently signed up for. Usually I would just go into my Apple ID and cancel a subscription per the usual. But no...

PissedConsumer1431994

No luck getting anyone on the phone, the robot answering sends you tho the website customer support, where no answers to my question can be found. Tried connecting by Chat, was put on hold, being number 51 in line. 5 (five!!!) hours later I am number 2 in line to be answered!!!!! I am quitting now,...

Sofia B
Website
1.8 (89 reviews)
1.9 (102 reviews)
Reviewer's quote

I have cancelled any further billing from this fraudulent website. Let's see if they keep their side of the agreement. I will make sure that any friends of mine who try to use this account do 2 things: 1) make sure they read all the fine print with an attorney and 2) change their card numbers to...

PissedConsumer1141243

Got their 365 office and contacted their so called CS but couldn’t speak to anyone their automated system is a disaster and after few attempts it put me on hold for God knows how long but I gave up and hung up also their customer website is user unfriendly so it’s a loose loose situation with them ..

NASHWA D
Diversity of Products or Services
1.7 (78 reviews)
2.2 (96 reviews)
Reviewer's quote

I was charged for an account I do not use. I have been a faithful user for about 5 years. I requested the additional account which is not mine to be refunded or credited to one of the two accounts I do pay for. Dropbox's only response is that they do not allow refunds. This recent experience has...

Naomi M

...instead of putting newer products on my system he crashed and burned it. I HAD TO GET NEW DRIVERS AND HARDRIVE ANDMEMORY REDONEON WHOLE SYSTEM. SO FAR ALL I HAVE GOTTEN IS A PILE OF NOTES SAYINGIT WAS HPS FAULTBUT IT WAS NOT...

CHRIS S

Dropbox and Microsoft Pros and Cons

Pros
  • Product concept
  • How easy it is for files to sync
  • Easy to use
  • Windows version 7
  • Service
  • Outlook customer service
Cons
  • Customer service
  • Support
  • Lack of phone support
  • Lousy customer service
  • Lack of understanding
  • Customer service

Dropbox and Microsoft Most Positive Reviews

Top rated reviews
5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

5

I mistakenly went thru Break Logic and they ripped me of for $350.00. Keep in mind I used them before and I thought...

Dropbox and Microsoft Most Critical Reviews

Lowest rated reviews
1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

1

I'll be fairly short and straightforward. I've paid £850 for this machine and a few accessories (keyboard and mouse). A...

Dropbox and Microsoft Latest Reviews

Recent published reviews

Nobody available. Need to speak to customer service rep

Read all 181 reviews
1

I bought ms office home and student but had not been into my ms account for about 20 years----on Thursday I found my acc...

Read all 345 reviews

Dropbox and Microsoft Products and Services

Most reviewed product and services
  • Dropbox Account (28 reviews)
  • Dropbox Free Trial (23 reviews)
  • Dropbox Pro Subscription (15 reviews)
  • Microsoft Technical Support (44 reviews)
  • Microsoft Office Suite (36 reviews)
  • Microsoft Account (28 reviews)