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Dropbox

Software
  • 2 ISSUES RESOLVED
  • 157 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $4K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Product concept 3
  • How easy it is for files to sync 3
  • Easy to use 3
  • Sharing simple files with basic 2
  • Product most of the time 2

Customers don't like

  • Customer service16
  • Support4
  • No customer service3
  • Lack of phone support3
  • Deceptive billing3
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Intuit

Software
  • 3 ISSUES RESOLVED
  • 442 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Software is easy to use 11
  • Step by step process 8
  • Easy to use 6
  • Product itself 4
  • I like the software 2

Customers don't like

  • Customer service10
  • Getting ripped off8
  • Customer service experience5
  • Their charge procedures4
  • Huge increase in price4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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