PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and Hightail as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Dropbox and Hightail Overview

Total reviews
Company responses
Issues resolved

Dropbox was first mentioned on PissedConsumer on Feb 24, 2012 and since then this brand received 181 reviews. It is 176 reviews more than Hightail received since Jan 24, 2015.

Dropbox and Hightail Consumer Ratings

203 out of 1488 in Software category
207 out of 1488 in Software category
Customer service
140 in category
365 in category
160 in category
176 in category
Diversity of Products or Services
162 in category
90 in category

According to consumer ratings and reviews, Dropbox ranks 4 points higher in the Software category than Hightail. People gave Dropbox 1.2 stars for Customer service criterion in Software category and it is 245 points higher than the worst rated brand in this category. At the same time, Hightail was rated 1 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dropbox has a higher rating than Hightail. Regarding Diversity of Products or Services criterion, consumers gave Dropbox 1.7 stars and it is 58% greater than other in category. Hightail however was rated 2.7 stars and it is 77% greater than other in category.

Dropbox and Hightail Rating Details

Customer service
1.2 (95 reviews)
1 (3 reviews)
Reviewer's quote

...I, an unsuspecting customer, was hit with a random charge on my account for the auto renewal subscription that I apparently signed up for. Usually I would just go into my Apple ID and cancel a subscription per the usual. But no...


...It's impossible to get a hold of anyone on their customer service line. You are put on hold for 5-10 minutes, then forced into a voice mail system. Never not once has anyone called me back...

1.8 (89 reviews)
1.7 (3 reviews)
Reviewer's quote

I have cancelled any further billing from this fraudulent website. Let's see if they keep their side of the agreement. I will make sure that any friends of mine who try to use this account do 2 things: 1) make sure they read all the fine print with an attorney and 2) change their card numbers to...


I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services and cancelled their service. Yesterday, August 21, 2017, I discovered they had been paid for a year's renewal through Paypal automatic payments. My fault for not remembering I had...

Diversity of Products or Services
1.7 (78 reviews)
2.7 (3 reviews)
Reviewer's quote

I was charged for an account I do not use. I have been a faithful user for about 5 years. I requested the additional account which is not mine to be refunded or credited to one of the two accounts I do pay for. Dropbox's only response is that they do not allow refunds. This recent experience has...

Naomi M

The company has recently updated the interface. i noticed two things about it. They removed two essential things. 1 is your contacts list. You now have to type in the email address you want to send the files two (unnecessary hassle) and 2 and MOST IMPORTANT. I can't see where to unsubscribe from...


Dropbox and Hightail Pros and Cons

  • Product concept
  • How easy it is for files to sync
  • Easy to use
  • Used them for many years
  • Pathetic
  • Customer service
  • Support
  • Lack of phone support
  • New design that does not make sense

Dropbox and Hightail Most Positive Reviews

Top rated reviews

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

No votes

Dropbox and Hightail Most Critical Reviews

Lowest rated reviews

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...


Signed up initially to "You send it" Had no problem with this business. Then it was sold. They changed their name to Hig...

Dropbox and Hightail Latest Reviews

Recent published reviews

Nobody available. Need to speak to customer service rep

Read all 181 reviews

I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services...

Read all 5 reviews

Dropbox and Hightail Products and Services

Most reviewed product and services
  • Dropbox Account (28 reviews)
  • Dropbox Free Trial (23 reviews)
  • Dropbox Pro Subscription (15 reviews)
  • Hightail Subscription (2 reviews)