PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and Hightail as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dropbox
Hightail

Dropbox and Hightail Overview

Total reviews 268 6
Company responses 0 0
Issues resolved 3 0

Dropbox and Hightail Consumer Ratings

Rank
226 out of 1064 in Software category
248 out of 1064 in Software category
Customer service
153 in category
404 in category
Website
175 in category
188 in category
Exchange, Refund and Cancellation Policy
125 in category
350 in category
Billing Practices
152 in category
282 in category

Dropbox and Hightail Rating Details

Customer service
1.2 (130 reviews)
1 (4 reviews)
Reviewer's quote

Dear Customer Service, I am being charged double for my personal account. The account that is charged on the 3RD OF THE MONTH IS THE CORRECT ACCOUNT. The account that being charged to me on the 17TH OF THE MONTH IS NOT MY ACCOUNT...

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...It's impossible to get a hold of anyone on their customer service line. You are put on hold for 5-10 minutes, then forced into a voice mail system. Never not once has anyone called me back...

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Website
1.8 (114 reviews)
1.7 (3 reviews)
Reviewer's quote

...On the company's website there are only folders, mirror of my directory, but totally empty. When asking for help, I got an answer of "..

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I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services and cancelled their service. Yesterday, August 21, 2017, I discovered they had been paid for a year's renewal through Paypal automatic payments. My fault for not remembering I had...

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Exchange, Refund and Cancellation Policy
1.3 (105 reviews)
1 (5 reviews)
Reviewer's quote

I my account over a month ago and I'm still being charged for it i want a refund..

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...com policy and perhaps file a complaint at the least. I would not recommend signing up for this service..

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Billing Practices
1.3 (103 reviews)
1 (4 reviews)
Reviewer's quote

Discovered that DropBox was double billing me for 16 months. They claim I opened a second account when I simple updated my e-mail. They refused to refund me for the duplicate charges even though I never uploaded any data to the erroneous second account...

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...They charged me 3 years in a row before it notices they were sneakily billing my card..

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Dropbox and Hightail Pros and Cons

Pros
  • Product concept
  • Cloud
  • Very little
  • Used them for many years
  • Pathetic
Cons
  • Customer service
  • Support
  • No customer service
  • New design that does not make sense

Dropbox and Hightail Most Positive Reviews

Top rated reviews
5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

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No votes
5

I have deducted Some Rs.990 for Dropbox
I need to know this amount is for What.

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No votes

Dropbox and Hightail Most Critical Reviews

Lowest rated reviews
1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

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1

Signed up initially to "You send it" Had no problem with this business. Then it was sold. They changed their name to Hig...

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1

One of our managers let a contractor use a company credit card to set up an account. The contractor left and didn't lea...

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1

i never signed up for their services and do not use them. They charged me 3 years in a row before it notices they were...

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Dropbox and Hightail Latest Reviews

Recent published reviews
No votes

Lost several hours of my work several different times.

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1.4

I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services...

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No votes

Plese restore my old all file

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No votes

Hightail is a service which requires you to sign up to recieve a file from someone. Yes you have to actually set up an a...

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Dropbox and Hightail Products and Services

Most reviewed product and services
  • Dropbox Account (34 reviews)
  • Dropbox Free Trial (24 reviews)
  • Dropbox Subscription (19 reviews)
  • Hightail Subscription (2 reviews)