PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dropbox and Hightail as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dropbox
Hightail

Dropbox and Hightail Overview

Total reviews 307 6
Company responses 0 0
Issues resolved 3 0

Dropbox and Hightail Consumer Ratings

Rank
230 out of 1081 in Software category
248 out of 1081 in Software category
Customer service
157 in category
418 in category
Website
182 in category
191 in category
Exchange, Refund and Cancellation Policy
130 in category
364 in category
Billing Practices
165 in category
293 in category

Dropbox and Hightail Rating Details

Customer service
1.2 (147 reviews)
1 (4 reviews)
Reviewer's quote

I want information regarding cancelling my account and can not reach a live person via phone or a person on chat! Does DropBox have a customer service??? How can I speak with someone??..

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...It's impossible to get a hold of anyone on their customer service line. You are put on hold for 5-10 minutes, then forced into a voice mail system. Never not once has anyone called me back...

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Website
1.7 (127 reviews)
1.7 (3 reviews)
Reviewer's quote

...On the company's website there are only folders, mirror of my directory, but totally empty. When asking for help, I got an answer of "..

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I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services and cancelled their service. Yesterday, August 21, 2017, I discovered they had been paid for a year's renewal through Paypal automatic payments. My fault for not remembering I had...

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Exchange, Refund and Cancellation Policy
1.3 (118 reviews)
1 (5 reviews)
Reviewer's quote

...I WANT MY ACCOUNT CANCELED AND A REFUND!!! It would've never been a refund if dropbox honored my request less than 24 hours of me signing up..

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...com policy and perhaps file a complaint at the least. I would not recommend signing up for this service..

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Billing Practices
1.3 (116 reviews)
1 (4 reviews)
Reviewer's quote

...Please credit me for the over billing that occurs on the 17TH of the months. Below is some billing information. My first invoice was on 4/3/2016...

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...They charged me 3 years in a row before it notices they were sneakily billing my card..

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Dropbox and Hightail Pros and Cons

Pros
  • Sharing simple files with basic
  • Product concept
  • Cloud
  • Used them for many years
  • Pathetic
Cons
  • Customer service
  • Support
  • No customer service
  • New design that does not make sense

Dropbox and Hightail Most Positive Reviews

Top rated reviews
5

Dropbox is just too slow. I have a 100Mbps+ connection (12Mbps up). After almost 5 days Dropbox is STILL syncing 20GB wo...

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No votes
5

I have deducted Some Rs.990 for Dropbox
I need to know this amount is for What.

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No votes

Dropbox and Hightail Most Critical Reviews

Lowest rated reviews
1

I signed up for free Dropbox but all it did was open up my pictures and I was unable to find directions on how to...

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1

Signed up initially to "You send it" Had no problem with this business. Then it was sold. They changed their name to Hig...

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1

One of our managers let a contractor use a company credit card to set up an account. The contractor left and didn't lea...

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1

i never signed up for their services and do not use them. They charged me 3 years in a row before it notices they were...

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Dropbox and Hightail Latest Reviews

Recent published reviews
2

I want to know y my account is not acrive

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1.4

I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services...

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1

Dropbox disabled my account and I lost ALL my data.
Dropbox does not answer any contact.
I receive this message when I try...

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No votes

Hightail is a service which requires you to sign up to recieve a file from someone. Yes you have to actually set up an a...

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Dropbox and Hightail Products and Services

Most reviewed product and services
  • Dropbox Free Trial (26 reviews)
  • Dropbox Subscription (22 reviews)
  • Dropbox Pro Subscription (15 reviews)
  • Hightail Subscription (2 reviews)