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Dropbox

Software
  • 2 ISSUES RESOLVED
  • 159 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Product concept 3
  • How easy it is for files to sync 3
  • Easy to use 3
  • Sharing simple files with basic 2
  • Product most of the time 2

Customers don't like

  • Customer service16
  • Support4
  • Tech support3
  • No customer service3
  • Lack of phone support3
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Google

Media
  • 4 ISSUES RESOLVED
  • 216 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Pathetic 3
  • Google is free 2
  • Used to like google products and customer service 1
  • Used to like ease of email 1
  • Reliability of the paid products 1

Customers don't like

  • Customer service4
  • Incorrect information3
  • Refused to help me with what i asked for2
  • Layers of security and difficulty signing on2
  • Interrupted me continuously2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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