PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Us Auto Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime
Has Verified Representatives
2.8
Drivetime
Us Auto Sales

Drivetime and Us Auto Sales Overview

Total reviews 1093 326
Company responses 728 23
Issues resolved 11 1

Drivetime and Us Auto Sales Consumer Ratings

Rank
309 out of 4535 in Dealers category
877 out of 4535 in Dealers category
Customer service
472 in category
520 in category
Product or Service Quality
527 in category
553 in category
Website
601 in category
826 in category
Diversity of Products or Services
729 in category
780 in category

Drivetime and Us Auto Sales Rating Details

Customer service
1.6 (291 reviews)
1.5 (164 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

Read full review

...me back only to be told that all of the information given previously was null and void because the person my insurance adjuster and I spoke with was only a customer service rep and not someone in their claims department. I was told my insurance adjuster and I would have to contact them again to provide the information to the correct department. I am now paying for a rental out of pocket because of the lack of assistance, communication and professionalism from US...

Read full review
Product or Service Quality
1.6 (274 reviews)
1.5 (163 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

Read full review

...because their dealership is not good at all they they make you believe once you go inside the dealership that there very enthused to help you get a quality car but in the long run it's all about the money and the commission they put you in something that you know they'll tell you what their ins and outs and how it's going to go or nothing like that you just left out blind once you they receive your money I think it should be more honest people inside of the company that deals with people on the regular basis not just because you got cars you need to get them out the lot you know to make a quarter or whatever people should treat people with respect to more honesty and do more for them once they know they're in the wrong now I'm going through a situation that I'm waiting on them to find out are they going to let me do monthly or not which is ridiculous cuz I did this a long time ago and nobody still complying...

Read full review
Website
2.3 (267 reviews)
1.9 (152 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

Read full review

STOP and read before buying a vehicle from this company. If you are like me you were in need of a vehicle and this company gave you hope. Let me tell you what your not seeing, 1st you are buying a vehicle that is being processed with a SIMPLE INTEREST LOAN (if your unsure how this works it means...

Read full review
Diversity of Products or Services
1.9 (258 reviews)
1.6 (151 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

Read full review

I paid my car note late & now because of kill switch even though payment has been made i cant crank my car!!!! This company needs after hours customer care services this is ***..

Read full review

Drivetime and Us Auto Sales Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Very dishonest company
  • No pros
  • Got a car for you if you desperate
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Cars are not reliable
  • Poor customer service
  • Bad people

Drivetime and Us Auto Sales Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Read full review
5

I bought a 2012 Hyndai Sonata 7 months ago. The cars check engine light comes on and the engine begins to knock..took it...

Read full review
5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

Read full review
5

I am very pleased with us auto sales I recently financed a 2008 Cadillac CTS my car is in excellent condition jean in...

Read full review

Drivetime and Us Auto Sales Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Read full review
1

Please I beg you to NEVER GO TO US Auto Sales. You are better off going to Buford hwy and buy a car. They took...

Read full review
1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

Read full review
1

I financed my car through the snellville, georgia location back in january. From the moment I walked in the door, I...

Read full review

Drivetime and Us Auto Sales Latest Reviews

Recent published reviews
2.8

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey. First time buying. Let's skip to the...

Read full review
No votes

Made payment need my car to start

Read full review
No votes

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps...

Read full review
1

I'm about to get a lawyer to deal with this company,

Read full review

Drivetime and Us Auto Sales Products and Services

Most reviewed product and services
  • Drivetime Warranty (74 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)
  • Us Auto Sales Auto Loan (15 reviews)
  • Us Auto Sales Sales Representative (8 reviews)
  • Us Auto Sales Car Repair (7 reviews)