PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and US Auto Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime
Has Verified Representatives
3.4
Drivetime
US Auto Sales

Drivetime and US Auto Sales Overview

Total reviews 1102 473
Company responses 738 23
Issues resolved 11 1

Drivetime and US Auto Sales Consumer Ratings

Rank
167 out of 3234 in Dealers category
831 out of 3234 in Dealers category
Customer service
429 in category
488 in category
Product or Service Quality
483 in category
529 in category
Website
508 in category
752 in category
Diversity of Products or Services
657 in category
712 in category

Drivetime and US Auto Sales Rating Details

Customer service
1.6
(295 reviews)
1.5
(230 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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...So am I going to be able to drive my car, since I cant reach customer service..

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Product or Service Quality
1.6
(278 reviews)
1.5
(219 reviews)
Reviewer's quote

...Tire choice auto service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider...

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...The car is crap the service is crap and now trying to pay the bill is also CRAP..

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Website
2.4
(270 reviews)
1.8
(205 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suvโ€™s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Im having problems registering my 2012 jeep compas i purchased from US auto my current registration ends October 8th

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Diversity of Products or Services
1.9
(262 reviews)
1.6
(207 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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I paid my car note late & now because of kill switch even though payment has been made i cant crank my car!!!! This company needs after hours customer care services this is ***..

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Drivetime and US Auto Sales Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Very dishonest company
  • Got a car for you if you desperate
  • No pros
Cons
  • Customer service
  • No customer appreciation
  • Given the runaround
  • Cars are not reliable
  • Poor customer service
  • Car is a lemon

Drivetime and US Auto Sales Most Positive Reviews

Top rated reviews
5

My name is Arturo M . Me and my wife were looking for a nice family car and in our budget. We searched around and got...

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5

5 Stars to Barry, Monique Walker, & the entire staff at US Auto Sales by Way of Albany, GA. They were Remarkable,...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

I am very pleased with us auto sales I recently financed a 2008 Cadillac CTS my car is in excellent condition jean in...

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Drivetime and US Auto Sales Most Critical Reviews

Lowest rated reviews
1

I have been paying on a car for three years, and was told that with a high interest rate that it would clean up my...

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1

I had to pay over $1000 just for tags. And I didn't have my car long and had to find a way to get rid of it. The first...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

I financed my car through the snellville, georgia location back in january. From the moment I walked in the door, I...

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Drivetime and US Auto Sales Latest Reviews

Recent published reviews
No votes

My key fob had to be replaced it fell apart it was old and used harshly when I received it back when I first bought the...

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No votes

My daughter had a car accident and It totaled tow truck took it, and i need to make a claim on the Gap Insurance

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1.9

Sold my God son a car with a blown head gasket car almost caught on fire .have a hard time getting them to give us...

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No votes

I am making payments on a 2016 Chevrolet Trax from US Autos, but they closed down, and Westlake Portfolio took over and...

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