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Drivetime

Dealers
Has verified representatives
  • 8 ISSUES RESOLVED
  • 641 COMPANY RESPONSES
  • 1003 TOTAL REVIEWS
3.1
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Ease of buying 7
  • Car 6
  • Fast approval 5
  • Customer service 5
  • Being hung up on three times 4

Customers don't like

  • Customer service20
  • Customer support6
  • Careless representatives6
  • Rude representatives5
  • No customer appreciation5
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Truecar

Dealers
  • 0 ISSUES RESOLVED
  • 33 TOTAL REVIEWS
  • $33.1K CLAIMED LOSSES
  • $16.5K AVERAGE LOSS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Search feature 1
  • Guaranteed discount offered 1

Customers don't like

  • Not up front about cost2
  • Not delivering what was promised2
  • Lied to us2
  • Would not honor a written quote1
  • Misleading discount offers1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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