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Drivetime

Dealers
Has verified representatives
  • 6 ISSUES RESOLVED
  • 613 COMPANY RESPONSES
  • 973 TOTAL REVIEWS
3.3
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Ease of buying 7
  • Car 6
  • Customer service 5
  • Being hung up on three times 4
  • Vehicle 3

Customers don't like

  • Customer service21
  • Careless representatives6
  • Rude representatives5
  • No customer appreciation5
  • Customer support5
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Truecar

Dealers
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $33K CLAIMED LOSSES
  • $33K AVERAGE LOSS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Guaranteed discount offered 1

Customers don't like

  • Not delivering what was promised2
  • Would not honor a written quote1
  • Not up front about cost1
  • Misleading discount offers1
  • Lied to us1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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