Drivetime vs RelayRides

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Drivetime

Dealers
Has verified representatives
  • 6 ISSUES RESOLVED
  • 550 COMPANY RESPONSES
  • 878 TOTAL REVIEWS
3.3
Customer service
Website
Diversity of Products or Services
Location
Discounts and Special Offers
  • Ease of buying 7
  • Car 6
  • Customer service 5
  • Being hung up on three times 4
  • Vehicle 3

Customers don't like

  • Being lied to20
  • Customer service15
  • No customer appreciation14
  • Careless representatives13
  • Given the runaround9

Products by Drivetime

No items

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RelayRides

Rentals
  • 1 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $39.4K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Location
Discounts and Special Offers
  • Website ease of use 2
  • Dealing with renters 1
  • Excellent customer service 1
  • Website dashboard 1
  • dealing with owners 1

Customers don't like

  • Customer service9
  • Some of the terms and conditions5
  • Unprofessional and accusotory5
  • And not not helping renter deal with dishonest car owners4
  • Communication4

Products by RelayRides

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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