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DriveTime

Dealers
Has verified representatives
  • 6 ISSUES RESOLVED
  • 587 COMPANY RESPONSES
  • 946 TOTAL REVIEWS
3.3
Customer service
Website
Diversity of Products or Services
Location
Discounts and Special Offers
  • Ease of buying 7
  • Car 6
  • Customer service 5
  • Being hung up on three times 4
  • Vehicle 3

Customers don't like

  • Customer service8
  • Careless representatives6
  • No customer appreciation5
  • Rude representatives5
  • Customer support4
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RelayRides

Rentals
  • 1 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $39.4K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Location
Discounts and Special Offers
  • Website ease of use 2
  • Dealing with renters 1
  • Excellent customer service 1
  • Website dashboard 1
  • dealing with owners 1

Customers don't like

  • Communication4
  • Unprofessional and accusotory4
  • Customer service3
  • Relay rides evasive policies for damage claims2
  • Scam artist owners2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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