PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regional Acceptance and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime
Has Verified Representatives
2.8
Regional Acceptance
Drivetime

Regional Acceptance and Drivetime Overview

Total reviews 401 1093
Company responses 0 728
Issues resolved 1 11

Regional Acceptance and Drivetime Consumer Ratings

Rank
252 out of 1921 in Financial Services category
309 out of 4535 in Dealers category
Customer service
180 in category
472 in category
Interest Rate
142 in category
536 in category
Website
256 in category
601 in category
Product or Service Quality
178 in category
527 in category

Regional Acceptance and Drivetime Rating Details

Customer service
1.5 (102 reviews)
1.6 (291 reviews)
Reviewer's quote

I can never get anybody on the phone when I call customer service..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Interest Rate
1.6 (90 reviews)
1.3 (235 reviews)
Reviewer's quote

Customer service reps are rude and overall company doesn't look in the best interest of there customers. I was looking to remove wife from co buyer which is legal and they stated they won't. They've informed me I could just surrender vehicle and they'll resell...

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...They would shorten the term and raise the interest rate on the cheaper ones. And lower the interest rates on the higher ones. They said it was the car newer ones get longer terms and less interest...

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Website
1.7 (89 reviews)
2.3 (267 reviews)
Reviewer's quote

I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Product or Service Quality
1.6 (88 reviews)
1.6 (274 reviews)
Reviewer's quote

They have terrible customer service online t!!..

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Regional Acceptance and Drivetime Pros and Cons

Pros
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Payoff amount
  • Car loan
  • Customer service
  • No customer appreciation
  • Customer support

Regional Acceptance and Drivetime Most Positive Reviews

Top rated reviews
5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

Please call me 773 641****my payment sent was 285.00

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Regional Acceptance and Drivetime Most Critical Reviews

Lowest rated reviews
1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

While most of the time they were great they, took my entire pay check for a car payment when I called they hung up on...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Regional Acceptance and Drivetime Latest Reviews

Recent published reviews
No votes

I need to speak to a customer representative

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2.8

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey. First time buying. Let's skip to the...

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1

They show no compassion during this tough time young land who works there she told me to skip paying my light bill to...

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No votes

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps...

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Regional Acceptance and Drivetime Products and Services

Most reviewed product and services
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (47 reviews)
  • Regional Acceptance Claim (4 reviews)
  • Drivetime Warranty (74 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)