PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Regional Acceptance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Drivetime
Regional Acceptance

Drivetime and Regional Acceptance Overview

Total reviews 1088 427
Company responses 723 0
Issues resolved 11 1

Drivetime and Regional Acceptance Consumer Ratings

Rank
301 out of 4444 in Dealers category
242 out of 1882 in Financial Services category
Customer service
462 in category
166 in category
Product or Service Quality
523 in category
157 in category
Website
585 in category
241 in category
Diversity of Products or Services
717 in category
218 in category

Drivetime and Regional Acceptance Rating Details

Customer service
1.6 (288 reviews)
1.6 (107 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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I can never get anybody on the phone when I call customer service..

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Product or Service Quality
1.6 (272 reviews)
1.7 (91 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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They have terrible customer service online t!!..

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Website
2.3 (265 reviews)
1.7 (91 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

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Diversity of Products or Services
1.9 (255 reviews)
1.7 (74 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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There is not a live person to talk to, and unable to solve any issues as simple as due date change to prevent late fees. They do not answer emails. I have sent them 6 emails and not one. My due date was suppose to change after first payment but still nothing 2 months later. They have no customer...

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Drivetime and Regional Acceptance Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Payoff amount
  • Car loan

Drivetime and Regional Acceptance Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

Please call me 773 6416641my payment sent was 285.00

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Drivetime and Regional Acceptance Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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1

While most of the time they were great they, took my entire pay check for a car payment when I called they hung up on...

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Drivetime and Regional Acceptance Latest Reviews

Recent published reviews
No votes

Drivetime gave me a lemon car and its always in the best interest to refund my down payment please so I can get another...

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1.6

I can never get anybody on the phone when I call customer service

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1.7

I cannot get a straight answer from any 0f the DriveTime team in Williamstown NJ and I'm so disgusted at thus point!! I...

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1

They have terrible customer service online t!!

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Drivetime and Regional Acceptance Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (47 reviews)
  • Regional Acceptance Customer Care (39 reviews)