PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Regional Acceptance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has verified representatives
2.8
Drivetime
Regional Acceptance

Drivetime and Regional Acceptance Overview

Total reviews
1074
415
Company responses
709
0
Issues resolved
11
1

Drivetime was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1074 reviews. It is 659 reviews more than Regional Acceptance received since Aug 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Drivetime customer support team than with Regional Acceptance customer service.

Drivetime and Regional Acceptance Consumer Ratings

Rank
265 out of 5350 in Dealers category
188 out of 2601 in Financial Services category
Customer service
408 in category
134 in category
Staff
456 in category
129 in category
Product or Service Quality
464 in category
132 in category

Drivetime and Regional Acceptance Rating Details

Customer service
1.6 (282 reviews)
1.7 (100 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m

...Finally went through Spanish customer service and got an English speaking operator who had to transfer me twice with hold time. Call dropped while on hold, could not reach them again and they never called. If you’re going to have live customer service staff so there are people to handle calls...

PissedConsumer1718389
Staff
2 (279 reviews)
1.9 (81 reviews)
Reviewer's quote

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya

The staff is VERY RUDE and on several occasions I have been given false information and then called later and pretty told it's my fault that I don't know what's going on. How does that make sense?!? Also, when I've talked to different staff members to have something clarified, they have been nasty...

PissedConsumer1092639
Product or Service Quality
1.6 (264 reviews)
1.7 (84 reviews)
Reviewer's quote

...I contacted Jodi at customer service. She was very nice, and directed me to the nearest Pep Boys for repair. Since I had already purchased a battery, she asked that I send her the receipts, and she would have a check sent to me...

Robert P

It seems as if the more I pay the more I owe

PissedConsumer1670693

Drivetime and Regional Acceptance Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Payoff amount
  • Car loan

Drivetime and Regional Acceptance Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

Drivetime and Regional Acceptance Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

Drivetime and Regional Acceptance Latest Reviews

Recent published reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

LikeRip off they all in this together.

Read all 415 reviews

Drivetime and Regional Acceptance Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (48 reviews)
  • Regional Acceptance Customer Care (41 reviews)