PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Jr Auto Protect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Drivetime
Jr Auto Protect

Drivetime and Jr Auto Protect Overview

Total reviews
1083
8
Company responses
719
0
Issues resolved
11
0

Drivetime and Jr Auto Protect Consumer Ratings

Rank
296 out of 4278 in Dealers category
263 out of 4278 in Dealers category
Customer service
445 in category
216 in category
Product or Service Quality
503 in category
234 in category
Diversity of Products or Services
694 in category
229 in category
Location
522 in category
474 in category

Drivetime and Jr Auto Protect Rating Details

Customer service
1.6 (285 reviews)
2.6 (5 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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...I called J R Customer Service, spoke with my very nice agent Jamie, and was given the number for my mechanic to speak with Claims. Less than 2 hrs later I was driving off the shop lot with cool air that only cost us $105. JR Auto Protect took care of us in a quick, smooth, timely fashion...

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Product or Service Quality
1.6 (269 reviews)
3 (4 reviews)
Reviewer's quote

Customer service is poor! They will tell you once you that you have full coverage warranty up to a certain amount, but it does not cover anything according to the warranty company. I have also had a rep from the warranty company inform me of how unprofessional they are and also, how they always get...

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I had to have my sensor changed and be re calibration they won't pay for testing or re calibration of sensor stay away from these scammer's

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Diversity of Products or Services
1.9 (251 reviews)
3.7 (3 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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I have had this warrenty for a couple months. My timing chain had to be replaced and they paid all but the $100 deductible. They paid $1,900 of the remaining repair.

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Location
2.7 (250 reviews)
3 (3 reviews)
Reviewer's quote

...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Brought my 2007 GMC Sierra to Banner Chevrolet New Orleans for transmission trouble. Hard shifting, PRNDL indicator and speedometer working sporadically.Called JR Auto Protect ahead of time, they said have the dealership call they after they find out what's wrong. Before the dealership called or...

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Drivetime and Jr Auto Protect Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Super nice
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Unwilling to pay for essential work and diagnostic procedures
  • Find excuse after excuse to not pay

Drivetime and Jr Auto Protect Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

I purchased an extended warranty from J R Protect last year for our 2011 Nissan Sentra. Yesterday, I took it to our...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

My mustang broke down and when my Ford dealer called they took care of it.

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Drivetime and Jr Auto Protect Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

My claim was denied by their insurance company for "pre existing" condition. They are a scam company selling a warranty...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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1

I had to have my sensor changed and be re calibration they won't pay for testing or re calibration of sensor stay away...

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Drivetime and Jr Auto Protect Latest Reviews

Recent published reviews
1

DriveTime sold a car to my wife knowingly withheld information that the vehicle was in a front end collision. We have...

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5

I have had this warrenty for a couple months. My timing chain had to be replaced and they paid all but the $100...

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No votes

I have put money, after money, after money into my car and everytime I turn around its something else. Past month I...

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1.2

Brought my 2007 GMC Sierra to Banner Chevrolet New Orleans for transmission trouble. Hard shifting, PRNDL indicator and...

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Drivetime and Jr Auto Protect Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)
  • Jr Auto Protect Car Warranty (3 reviews)
  • Jr Auto Protect Car Repair (1 review)