PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider
1.7
Drivetime
Has Verified Representatives
3.4
Byrider
Drivetime

Byrider and Drivetime Overview

Total reviews 1591 1102
Company responses 0 738
Issues resolved 3 11

Byrider and Drivetime Consumer Ratings

Rank
803 out of 3230 in Dealers category
167 out of 3230 in Dealers category
Customer service
399 in category
427 in category
Product or Service Quality
472 in category
482 in category
Website
742 in category
507 in category
Diversity of Products or Services
685 in category
657 in category

Byrider and Drivetime Rating Details

Customer service
1.7
(558 reviews)
1.6
(295 reviews)
Reviewer's quote

I absolutely hate the service that I have recieved from the Boise location on multiple times with multiple customer service reps. The last time yall looked at my car you *** it up and cruise control doesn't work. I almost always pay my bill early and it's 4 days late and yall are threatening me...

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6
(536 reviews)
1.6
(278 reviews)
Reviewer's quote

Cars been having cooling system issues for the 2yrs I've owned it, and up to now it is still ongoing, took it to byrider service center for repairs and after they returned it it was back to overheating again keeping me out of work and causing me to miss payments..

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...Tire choice auto service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider...

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Website
1.9
(514 reviews)
2.4
(270 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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...We looked on the Drivetime website and found so many nice suvโ€™s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Diversity of Products or Services
1.7
(503 reviews)
1.9
(262 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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Byrider and Drivetime Pros and Cons

Pros
  • Financed me
  • Total rippoff
  • Salesman was nice
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • No customer appreciation
  • Given the runaround

Byrider and Drivetime Most Positive Reviews

Top rated reviews
5

Not all JDByriders are bad people! If I listened to all my friends and every review on google I would still be driving...

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5

My name is Arturo M . Me and my wife were looking for a nice family car and in our budget. We searched around and got...

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5

I would like to give a quick summary of my experience. With J. D. Byrider Harry Hines and J. D. Byrider DeSoto. The se...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Byrider and Drivetime Most Critical Reviews

Lowest rated reviews
1

Need to speak with someone desperately regarding recent purchase major problems since date 1 21********

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1

I have been paying on a car for three years, and was told that with a high interest rate that it would clean up my...

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1

I got a car 2 yrs ago from them and the engine has blown twice within..I have an extended warranty on my car and took...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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Byrider and Drivetime Latest Reviews

Recent published reviews
No votes

My engine went in my 2016 fusion on Thursday and something wrong with transmission..I owe 9000 more still on car .it...

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No votes

My key fob had to be replaced it fell apart it was old and used harshly when I received it back when I first bought the...

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No votes

If I could give a zero I would they are very rude they were sooo rude I took the vehicle back and parked it 0/0

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1.9

Sold my God son a car with a blown head gasket car almost caught on fire .have a hard time getting them to give us...

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