PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and JD Byrider as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has verified representatives
2.8
Drivetime
JD Byrider

Drivetime and JD Byrider Overview

Total reviews
1074
1468
Company responses
709
0
Issues resolved
11
2

JD Byrider was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1468 reviews. It is 394 reviews more than Drivetime received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Drivetime customer support team than with JD Byrider customer service.

Drivetime and JD Byrider Consumer Ratings

Rank
265 out of 5345 in Dealers category
740 out of 5345 in Dealers category
Customer service
408 in category
379 in category
Staff
456 in category
475 in category
Product or Service Quality
464 in category
446 in category

According to consumer ratings and reviews, Drivetime ranks 475 points higher in the Dealers category than JD Byrider. People gave Drivetime 1.6 stars for Customer service criterion in Dealers category and it is 1343 points higher than the worst rated brand in this category. At the same time, JD Byrider was rated 1.7 stars for Customer service criterion in this category and it is 1372 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Drivetime has a higher rating than JD Byrider. Regarding Product or Service Quality criterion, consumers gave Drivetime 1.6 stars and it is 74% greater than other in category. JD Byrider however was rated 1.6 stars and it is 75% greater than other in category.

Drivetime and JD Byrider Rating Details

Customer service
1.6 (282 reviews)
1.7 (506 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m

...The salesman was awful to me and this was after I had already been a loyal customer for 3 years with another car..

Cassadee
Staff
2 (279 reviews)
1.8 (499 reviews)
Reviewer's quote

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya

...the service staff kept blowing me off fixing whatever small thing they could to get me out of there. the service manager ever sat in my face and told me how im not getting anything for free in his shop. mind you this is the same issue I had been dealing with since the 1st week I purchased this car...

Auburn
Product or Service Quality
1.6 (264 reviews)
1.6 (487 reviews)
Reviewer's quote

...I contacted Jodi at customer service. She was very nice, and directed me to the nearest Pep Boys for repair. Since I had already purchased a battery, she asked that I send her the receipts, and she would have a check sent to me...

Robert P

alternator went out on my car after 3 months, was informed that the service dept wouldn't be able to look at my car for 3 days because i didn't have an appt. how do you make an appt. if you do not know that your alternator is going to go out..

LARHONDA W

Drivetime and JD Byrider Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Financed me
  • Down payment
  • Nice people
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Unprofessional conduct
  • Cnac

Drivetime and JD Byrider Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

Drivetime and JD Byrider Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

Drivetime and JD Byrider Latest Reviews

Recent published reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews
1.3

I’m just angry at this company. I feel I’ve been sold a bad car 2 years ago. You guys kept ordering wrong parts for me...

Read all 1468 reviews

Drivetime and JD Byrider Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)
  • Jd Byrider Customer Care (117 reviews)
  • Jd Byrider Car Repair (43 reviews)
  • Jd Byrider Sales Representative (19 reviews)