PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hyundai Motor America and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Hyundai Motor America
Drivetime

Hyundai Motor America and Drivetime Overview

Total reviews 188 1088
Company responses 0 723
Issues resolved 0 11

Hyundai Motor America and Drivetime Consumer Ratings

Rank
714 out of 4442 in Dealers category
301 out of 4442 in Dealers category
Customer service
465 in category
462 in category
Product or Service Quality
478 in category
523 in category
Discounts and Special Offers
467 in category
517 in category
Website
801 in category
585 in category

Hyundai Motor America and Drivetime Rating Details

Customer service
1.6 (65 reviews)
1.6 (288 reviews)
Reviewer's quote

Their customer service dept could not intervene since its a dealership :ttm:..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.7 (58 reviews)
1.6 (272 reviews)
Reviewer's quote

...After my car was in service for 2 hours I was told they couldnt turn off the airbag light something about traction. I wasnt given any paperwork stating whats wrong with my car. Ok two days later I had to replace the ignition...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Discounts and Special Offers
1.6 (53 reviews)
1.4 (250 reviews)
Reviewer's quote

Two month old vehicle, windshield cracked for no reason. Was told it was impact, no surface chip to indicate that, told it was from change in temperature, it stays in a climate controlled garage. Was dismissed and told to call customer care. Customer care says the dealership can *** it to be...

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...We had to get a special babysitter since my son has special needs; it's a big deal. We get there and apparently I had called another St Louis location because they didn't know what I was talking about with regards to my info and such. The man who helped us was nice though and looked into it all...

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Website
1.9 (52 reviews)
2.3 (265 reviews)
Reviewer's quote

...Website log-ons offer no relief either, so do not think that will help. Neither does resetting or rebooting every password and devise. There is absolutely no reason to buy into this unreliable, untrustworthy, incredible service...

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Hyundai Motor America and Drivetime Pros and Cons

Pros
  • Very disastified
  • Nice cars
  • Warranty
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Warranty
  • Bad repairs
  • Customer service
  • No customer appreciation
  • Customer support

Hyundai Motor America and Drivetime Most Positive Reviews

Top rated reviews
5

Bought a new Genesis in January 2014. Took the free 3 month trial of their Bluelink service. Told dealership...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

My father bought the car used and in excellent shape in 2011. It drives beautifully around town and on long journey's. ...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Hyundai Motor America and Drivetime Most Critical Reviews

Lowest rated reviews
1

In July my 2012 Hyundai Elantra failed to start for the first time. I eventually got it started and drove it to the...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

Interesting, at the time of you placing your complaint, was the same time my paint on my santa fe started the same...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Hyundai Motor America and Drivetime Latest Reviews

Recent published reviews
1.3

Their customer service dept could not intervene since its a dealership Bla-bla

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No votes

Drivetime gave me a lemon car and its always in the best interest to refund my down payment please so I can get another...

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2.4

Two month old vehicle, windshield cracked for no reason. Was told it was impact, no surface chip to indicate that, told...

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1.7

I cannot get a straight answer from any 0f the DriveTime team in Williamstown NJ and I'm so disgusted at thus point!! I...

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Hyundai Motor America and Drivetime Products and Services

Most reviewed product and services
  • Hyundai Motor America Customer Care (18 reviews)
  • Hyundai Motor America Car Repair (8 reviews)
  • Hyundai Motor America Repair (4 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)