PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Hyundai Motor America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Drivetime
Hyundai Motor America

Drivetime and Hyundai Motor America Overview

Total reviews 1090 191
Company responses 725 0
Issues resolved 11 0

Drivetime and Hyundai Motor America Consumer Ratings

Rank
310 out of 4512 in Dealers category
732 out of 4512 in Dealers category
Customer service
468 in category
470 in category
Product or Service Quality
531 in category
485 in category
Website
596 in category
818 in category
Diversity of Products or Services
729 in category
756 in category

Drivetime and Hyundai Motor America Rating Details

Customer service
1.6 (289 reviews)
1.6 (65 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

Read full review

Their customer service dept could not intervene since its a dealership :ttm:..

Read full review
Product or Service Quality
1.6 (273 reviews)
1.7 (58 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

Read full review

...After my car was in service for 2 hours I was told they couldnt turn off the airbag light something about traction. I wasnt given any paperwork stating whats wrong with my car. Ok two days later I had to replace the ignition...

Read full review
Website
2.3 (266 reviews)
1.9 (52 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

Read full review

...Website log-ons offer no relief either, so do not think that will help. Neither does resetting or rebooting every password and devise. There is absolutely no reason to buy into this unreliable, untrustworthy, incredible service...

Read full review
Diversity of Products or Services
1.9 (256 reviews)
1.7 (51 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

Read full review

...it's a scam because they just want you to pay for extra services..

Read full review

Drivetime and Hyundai Motor America Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Very disastified
  • Nice cars
  • Warranty
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Warranty
  • Bad repairs

Drivetime and Hyundai Motor America Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Read full review
5

Bought a new Genesis in January 2014. Took the free 3 month trial of their Bluelink service. Told dealership...

Read full review
5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

Read full review
5

My father bought the car used and in excellent shape in 2011. It drives beautifully around town and on long journey's. ...

Read full review

Drivetime and Hyundai Motor America Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Read full review
1

In July my 2012 Hyundai Elantra failed to start for the first time. I eventually got it started and drove it to the...

Read full review
1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

Read full review
1

Interesting, at the time of you placing your complaint, was the same time my paint on my santa fe started the same...

Read full review

Drivetime and Hyundai Motor America Latest Reviews

Recent published reviews
No votes

They are convenient when they want to be! They placed a co owner in a car I purchased and he has non active license alon...

Read full review
No votes

I was lied to at the time of sale to force me to purchase unneeded options at a great expense. The dealership is not ret...

Read full review
1.6

They charge you an arm and a leg, charge you outrageous interest rates, and then expect you to waste your time at the MV...

Read full review
No votes

Hyundai Finance Company is the worst and they use false advertising. In April I contacted Hyundai Finance in reference t...

Read full review

Drivetime and Hyundai Motor America Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)
  • Hyundai Motor America Car Repair (8 reviews)
  • Hyundai Motor America Repair (4 reviews)
  • Hyundai Motor America Engine (1 review)