PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has verified representatives
2.8
Ford Credit
Drivetime

Ford Credit and Drivetime Overview

Total reviews
216
1074
Company responses
0
709
Issues resolved
0
11

Drivetime was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1074 reviews. It is 858 reviews more than Ford Credit received since Apr 30, 2008.

Ford Credit and Drivetime Consumer Ratings

Rank
209 out of 2600 in Financial Services category
265 out of 5346 in Dealers category
Customer service
226 in category
408 in category
Website
127 in category
513 in category
Staff
204 in category
456 in category

Ford Credit and Drivetime Rating Details

Customer service
1.3 (87 reviews)
1.6 (282 reviews)
Reviewer's quote

And immediately after they gave me back my car and I drove it to work I noticed the oil leak and called the service department and they had me drive the vehicle right back to the dealership and by then it was overheated and oil was dripping out from underneath. They took me out to the shop once...

Diane R

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Website
2.2 (69 reviews)
2.4 (258 reviews)
Reviewer's quote

I purchased a 2015 Ford Escape SE totally loaded, financed through Ford Finance for 6 yrs. Never late or missed a payment in almost 5 yrs, right on time EVERY month! I paid the loan off 17 months early and tried to get financed through them for a 2018 Ecosport but they declined me. My credit score...

John D

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

Blanca
Staff
1.4 (68 reviews)
2 (279 reviews)
Reviewer's quote

...charging me for their autopay not working correctly and the staff not properly setting me up..

Cynatta G

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya

Ford Credit and Drivetime Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Sevice
  • Customer service
  • No customer appreciation
  • Customer support

Ford Credit and Drivetime Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Ford Credit and Drivetime Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Ford Credit and Drivetime Latest Reviews

Recent published reviews

Was shopping for a new car went to capiralford in santafe nm .was looking for an Awd car they showed me an edge they sai...

Read all 216 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Ford Credit and Drivetime Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (39 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Loan (16 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)