PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastern Motors and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastern Motors

Eastern Motors

Has verified representatives
3.0
Drivetime

Drivetime

Has verified representatives
2.8
Eastern Motors
Drivetime

Eastern Motors and Drivetime Overview

Total reviews
103
1074
Company responses
77
710
Issues resolved
0
11

Drivetime was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1074 reviews. It is 971 reviews more than Eastern Motors received since Aug 10, 2008. Eastern Motors responds to reviews and communicates with its consumers more often than Drivetime. Eastern Motors customer service team contacts its customers via PissedConsumer.com in 75 percent of cases.

Eastern Motors and Drivetime Consumer Ratings

Rank
210 out of 5288 in Dealers category
268 out of 5288 in Dealers category
Staff
468 in category
466 in category
Customer service
246 in category
417 in category
Warranty
296 in category
390 in category

According to consumer ratings and reviews, Eastern Motors ranks 58 points higher in the Dealers category than Drivetime. People gave Eastern Motors 2 stars for Staff criterion in Dealers category and it is 1235 points higher than the worst rated brand in this category. At the same time, Drivetime was rated 2 stars for Staff criterion in this category and it is 1237 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Eastern Motors has a higher rating than Drivetime. Regarding Warranty criterion, consumers gave Eastern Motors 2.1 stars and it is 83% greater than other in category. Drivetime however was rated 1.7 stars and it is 77% greater than other in category.

Eastern Motors and Drivetime Rating Details

Staff
2 (45 reviews)
2 (279 reviews)
Reviewer's quote

...Eastern Motor staff was great they help me through the process of the car. I would always chose Eastern Motors..

Judy A

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya
Customer service
2.2 (45 reviews)
1.6 (282 reviews)
Reviewer's quote

...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

Tavon C

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Warranty
2.1 (38 reviews)
1.7 (222 reviews)
Reviewer's quote

...I keep getting the run around about calling the corporate office but no LUCK getting through to the warranty department. This has been the WORST experience EVER!!!!..

Dametrice J

This company is *** up, they sell lemons and the warranty company won't honor the warranty *** theiving BASTARDS. Pictures of bent turbo fins and they said it was caused by an outside source!!!! FOH *** CLOWNS..

Darren C

Eastern Motors and Drivetime Pros and Cons

Pros
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
  • Ease of buying
  • Customer service
  • Car
Cons
  • Untrustworthy
  • Con artists
  • Irresponsible
  • Customer service
  • No customer appreciation
  • Customer support

Eastern Motors and Drivetime Most Positive Reviews

Top rated reviews
5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Eastern Motors and Drivetime Most Critical Reviews

Lowest rated reviews
1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Eastern Motors and Drivetime Latest Reviews

Recent published reviews

So, I purchased a pre-owned vehicle from Eastern Motors at the Hyattsville location. Not even 2500 miles after purchasin...

Read all 103 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Eastern Motors and Drivetime Products and Services

Most reviewed product and services
  • Eastern Motors Customer Care (11 reviews)
  • Eastern Motors Sales Representative (8 reviews)
  • Eastern Motors Loan (4 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)