PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastern Motors and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastern Motors
Has Verified Representatives
3.0
Drivetime
Has Verified Representatives
2.8
Eastern Motors
Drivetime

Eastern Motors and Drivetime Overview

Total reviews 105 1093
Company responses 76 728
Issues resolved 0 11

Eastern Motors and Drivetime Consumer Ratings

Rank
244 out of 4540 in Dealers category
309 out of 4540 in Dealers category
Customer service
274 in category
472 in category
Warranty
334 in category
447 in category
Product or Service Quality
444 in category
527 in category
Location
525 in category
551 in category

Eastern Motors and Drivetime Rating Details

Customer service
2.2 (45 reviews)
1.6 (291 reviews)
Reviewer's quote

...Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Warranty
2.1 (38 reviews)
1.7 (229 reviews)
Reviewer's quote

...I keep getting the run around about calling the corporate office but no LUCK getting through to the warranty department. This has been the WORST experience EVER!!!!..

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...I am within 3yr warranty mileage. In less than a year a faulty throttle body which mechanic said is a common issue with jeeps. Issue can render engine failure yet refuses to cover repairs said only do internal engine/transmission repairs not ones that greatly affect them externally...

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Product or Service Quality
2 (38 reviews)
1.6 (274 reviews)
Reviewer's quote

They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Location
2.8 (37 reviews)
2.7 (255 reviews)
Reviewer's quote

The car that I originally wanted , I was told earlier that it would be transported to the millersville location , come to find out the car was in the process of being sold , and I didn’t find that out until after I got there. I called Marcus Pearson back asking for an explanation all he could do...

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...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

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Eastern Motors and Drivetime Pros and Cons

Pros
  • Salesman was very pleasent to work with
  • Customer services sell person
  • Courteous
  • Ease of buying
  • Customer service
  • Car
Cons
  • Untrustworthy
  • Con artists
  • Irresponsible
  • Customer service
  • No customer appreciation
  • Customer support

Eastern Motors and Drivetime Most Positive Reviews

Top rated reviews
5

Don't waste your time . They will not work with you I had $3,200 cash CarMax offered me a trade in for 5 G's on my...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

My name is will i bought a car from eastern motor my experience was great my saleman jarod was great

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Eastern Motors and Drivetime Most Critical Reviews

Lowest rated reviews
1

Purchased a vehicle from eastern a in Marlowe heights and had the worst experience every. Sales person Dominic was...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

Saw the vehicle I wished to purchase located in Virginia arranged to be taken to Laurel location. I arrived 10 minutes...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Eastern Motors and Drivetime Latest Reviews

Recent published reviews
No votes

I do have issues with my car service contract trying to contact corporate office not a single number is working or...

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2.8

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey. First time buying. Let's skip to the...

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No votes

About my car service contract

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No votes

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps...

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Eastern Motors and Drivetime Products and Services

Most reviewed product and services
  • Eastern Motors Sales Representative (8 reviews)
  • Eastern Motors Loan (4 reviews)
  • Eastern Motors Auto Loan (2 reviews)
  • Drivetime Warranty (74 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)