PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
DressLily

Zulily and DressLily Overview

Total reviews
987
3395
Company responses
0
0
Issues resolved
4
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3395 reviews. It is 2408 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Zulily customer support team and DressLily customer service.

Zulily and DressLily Consumer Ratings

Rank
301 out of 2303 in Footwear and Clothing category
411 out of 2303 in Footwear and Clothing category
Website
270 in category
383 in category
Customer service
199 in category
259 in category
Product or Service Quality
273 in category
292 in category

According to consumer ratings and reviews, Zulily ranks 110 points higher in the Footwear and Clothing category than DressLily. People gave Zulily 2.5 stars for Website criterion in Footwear and Clothing category and it is 630 points higher than the worst rated brand in this category. At the same time, DressLily was rated 2.1 stars for Website criterion in this category and it is 517 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Zulily has a higher rating than DressLily. Regarding Product or Service Quality criterion, consumers gave Zulily 1.9 stars and it is 70% greater than other in category. DressLily however was rated 1.8 stars and it is 68% greater than other in category.

Zulily and DressLily Rating Details

Website
2.5 (369 reviews)
2.1 (1284 reviews)
Reviewer's quote

I've been unable to access my account -not even to check on my current orders because when I go to the website directly or try to access it through emails from Zulily I keep getting an all-white page which says: "We are sorry...

Rhonda L

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686
Customer service
1.8 (365 reviews)
1.5 (1297 reviews)
Reviewer's quote

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262

...Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...

Janelli
Product or Service Quality
1.9 (352 reviews)
1.8 (1152 reviews)
Reviewer's quote

...Poor and shameful service. Do not waste your money with them. How deceitful you are at Australia zulily..

Malina M

...I want to return this but unless there is something wrong with the product itself they will not accept the return. Absolutely disgusted..

PissedConsumer1654152

Zulily and DressLily Pros and Cons

Pros
  • Variety of products
  • Website
  • How their website looked
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Long shipping time
  • Customer service
  • Exchange policy
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Zulily and DressLily Most Positive Reviews

Top rated reviews
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Zulily and DressLily Most Critical Reviews

Lowest rated reviews
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Zulily and DressLily Latest Reviews

Recent published reviews
2.6

I was unsure what size sweatshirt to buy, so I got an XL and a 1X, thinking I could exchange the one that didn't fit. I...

Read all 987 reviews

I received an email stating they will contact me within 48 hours. I placed the order on the 21 of January. No one has...

Read all 3395 reviews

Zulily and DressLily Products and Services

Most reviewed product and services
  • Zulily Shipping Service (124 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (236 reviews)
  • Dresslily Clothing (195 reviews)