PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
2.2
DressLily
1.9
Zulily
DressLily

Zulily and DressLily Overview

Total reviews 1397 3483
Company responses 0 0
Issues resolved 9 14

Zulily and DressLily Consumer Ratings

Rank
732 out of 4781 in Footwear and Clothing category
1004 out of 4781 in Footwear and Clothing category
Customer service
541 in category
755 in category
Website
555 in category
858 in category
Exchange, Refund and Cancellation Policy
687 in category
796 in category
Product or Service Quality
697 in category
914 in category

Zulily and DressLily Rating Details

Customer service
1.9
(541 reviews)
1.5
(1326 reviews)
Reviewer's quote

...Hopefully not many more people are having this problem, and I hope customer service replies quick..

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No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult..

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Website
2.6
(528 reviews)
2.1
(1313 reviews)
Reviewer's quote

...Have tried to go online for a month now to use my balance but there Website is down for maintenance supposedly. The really annoys me. I have been a loyal customer for 20+ years...

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...This company sucked I have returned my package and went on their website did EVERYTHING step by step what the website said and still have not received my refund. Also bc I had sent it back to California it cost me 21 dollars to return it so now I am am out 90. 00 dollars...

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Exchange, Refund and Cancellation Policy
1.7
(511 reviews)
1.5
(1151 reviews)
Reviewer's quote

I was never issued my refund. I received the email telling me about my refund. Confirming my refund...

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I have been waiting for a refund on three pair of lounge pants for over three weeks now. . Dresslily stinks and I will never buy from them again...

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Product or Service Quality
2.2
(500 reviews)
1.8
(1182 reviews)
Reviewer's quote

...As of December 22nd, there is no longer a customer service department. Unfortunately, the business has closed, and you will no longer be able to submit orders, returns, or receive customer service..

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...But when I called customer service they were very nice and said they would send a new one right away..

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Zulily and DressLily Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Long shipping time
  • Exchange policy
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Zulily and DressLily Most Positive Reviews

Top rated reviews
5

I absolutely love the customer service provided by this company. When you order online you risk sizing but that is not...

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5

I'm very upset and n disbelief I finally thought I've found a trusted online shopping spot but looking at these...

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5

Where is your company Zulily located in Baltimore, MD?

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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Zulily and DressLily Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS COMPANY Ordered and paid for 3 items. 1 arrived 6 weeks later others not in sight.item not as...

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1

Stay away from them!!!
I order a coat that looked great in the picture size small for $50 that Im sorry is not that chea...

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1

I was never issued my refund.
I received the email telling me about my refund. Confirming my refund. I never received my...

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1

I ordered a coat from this company it took around 6 weeks to arrive, it was badly sewn together, I emailed them and...

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Zulily and DressLily Latest Reviews

Recent published reviews
No votes

There is a $30 credit on my Sychrony/Zulily account and with the company closing, I expect a refund!

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1

No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult

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1

Never delivered my order and keep my money how can company do this and nothing happens to them.If they keep on getting...

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No votes

How long does it take for my Christmas outfit to arrive? Every time I check it it saying it still processing.

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