PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
DressLily

Zulily and DressLily Overview

Total reviews
1091
3449
Company responses
0
0
Issues resolved
6
14

Zulily and DressLily Consumer Ratings

Rank
327 out of 2055 in Footwear and Clothing category
493 out of 2055 in Footwear and Clothing category
Customer service
204 in category
300 in category
Website
287 in category
427 in category
Product or Service Quality
256 in category
342 in category
Exchange, Refund and Cancellation Policy
264 in category
293 in category

Zulily and DressLily Rating Details

Customer service
1.9 (411 reviews)
1.5 (1312 reviews)
Reviewer's quote

I spoke to the credit card issuer who cancelled the card and stopped the charge as well as zulily customer service rep who saw the fraudulent charge and supposedly stopped the order. So today 7/16 I receive an email the order has been shipped. I try to call and cant get a live person I also sent an...

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Website
2.6 (408 reviews)
2.1 (1301 reviews)
Reviewer's quote

Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Product or Service Quality
2.1 (387 reviews)
1.8 (1170 reviews)
Reviewer's quote

This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

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...Never received product..

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Exchange, Refund and Cancellation Policy
1.6 (387 reviews)
1.5 (1138 reviews)
Reviewer's quote

I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Zulily and DressLily Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Long shipping time
  • Exchange policy
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Zulily and DressLily Most Positive Reviews

Top rated reviews
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Zulily and DressLily Most Critical Reviews

Lowest rated reviews
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Zulily and DressLily Latest Reviews

Recent published reviews
1

All our accounts have been hacked so take care on your end of the customers

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2.4

Put the wrong address on the package never got it

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No votes

I recently received an email saying that I owe over 79.00 for a 53.00 order and I never received an invoice! It’s bad...

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No votes

My order #1W6AJ7R35288, ordered 5-1-2020 has not been delivered yet as of 8-3-2020. It has been already charged to my...

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Zulily and DressLily Products and Services

Most reviewed product and services
  • Zulily Shipping Service (129 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)