PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Zulily

DressLily and Zulily Overview

Total reviews
3389
978
Company responses
0
0
Issues resolved
13
4

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3389 reviews. It is 2411 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with DressLily customer support team and Zulily customer service.

DressLily and Zulily Consumer Ratings

Rank
400 out of 2472 in Footwear and Clothing category
295 out of 2472 in Footwear and Clothing category
Customer service
247 in category
193 in category
Website
366 in category
255 in category
Delivery Service
326 in category
325 in category

According to consumer ratings and reviews, Zulily ranks 105 points higher in the Footwear and Clothing category than DressLily. People gave DressLily 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 666 points higher than the worst rated brand in this category. At the same time, Zulily was rated 1.8 stars for Customer service criterion in this category and it is 720 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zulily has a higher rating than DressLily. Regarding Delivery Service criterion, consumers gave DressLily 1.6 stars and it is 64% greater than other in category. Zulily however was rated 1.6 stars and it is 64% greater than other in category.

DressLily and Zulily Rating Details

Customer service
1.5 (1294 reviews)
1.8 (361 reviews)
Reviewer's quote

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262
Website
2.1 (1283 reviews)
2.5 (366 reviews)
Reviewer's quote

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

...was not good enough and when they were suppose to apply the credit back to my credit card I got a store credit and then was told to refrain from using the website. So I am out the money and the store credit will sit there however they don't follow there own damage policy and no matter how much documentation you have they don't care! I won't waste time on a company who...

Jennifer g
Delivery Service
1.6 (1175 reviews)
1.6 (331 reviews)
Reviewer's quote

...So, two weeks later, I contacted Customer Service to ask, and they said that they had received the money, and that the order was now processing. It has been processing ever since. Honestly, I'm not sure I'm going to be the same size when these clothes finally arrive...

Charlotte C

...I am unhappy at the slow shipping procedure when it easily could have been delivered to my home instead of delaying delivery being taken to the local USPS..

Maureen L

DressLily and Zulily Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Variety of products
  • Website
  • How their website looked
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Long shipping time
  • Customer service
  • Exchange policy

DressLily and Zulily Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

DressLily and Zulily Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

DressLily and Zulily Latest Reviews

Recent published reviews

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order...

Read all 3389 reviews
1.8

I did buy many items from zulily in the course of a year, until I needed to return 2 items that did not fit me......they...

Read all 978 reviews

DressLily and Zulily Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)
  • Zulily Shipping Service (123 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)