PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zara
DressLily

Zara and DressLily Overview

Total reviews
381
3445
Company responses
0
0
Issues resolved
0
14

Zara and DressLily Consumer Ratings

Rank
536 out of 2009 in Footwear and Clothing category
480 out of 2009 in Footwear and Clothing category
Customer service
509 in category
296 in category
Exchange, Refund and Cancellation Policy
390 in category
294 in category
Product or Service Quality
414 in category
337 in category
Value for money
343 in category
291 in category

Zara and DressLily Rating Details

Customer service
1.1 (221 reviews)
1.5 (1312 reviews)
Reviewer's quote

After contact customer service no less than 5 times, I was finally able to check out again but the discount code disappeared from my account when I was previously told that it would be re-added to my account. Called customer service just to be put on hold by the rudest woman I've ever talked to on...

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Exchange, Refund and Cancellation Policy
1.3 (211 reviews)
1.5 (1138 reviews)
Reviewer's quote

...In April I purchased several items for his birthday and had to make an exchange for larger sizes. I never received the exchanges! I have called daily with no resolution. They claim to have a photo of the delivery...

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Product or Service Quality
1.6 (192 reviews)
1.8 (1169 reviews)
Reviewer's quote

Echoing thousands of online reviews, need to share another bad (actually the worst) experience dealing with ZARA customer service. Here is our complaint 1. I placed an online order (# 52111376880...

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...Never received product..

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Value for money
2 (174 reviews)
2.2 (973 reviews)
Reviewer's quote

...I would never buy anything from this company on line or in their shop because they dont give your money back when it is owed..

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...As you can see from the pictures the product was in very good condition and for the given price it was value for money. Overall i am very satisfied from the product and from Dresslily shop. :) :y: :happy: :happy:..

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Zara and DressLily Pros and Cons

Pros
  • Affordable styles and designs
  • Nice clothing
  • Look of the product but never received it
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Zara and DressLily Most Positive Reviews

Top rated reviews
5

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

This mail has nothing to do with store customer service. Rather, I’m filing for a complaint which i believe a brand like...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Zara and DressLily Most Critical Reviews

Lowest rated reviews
1

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Bought 13 items came out to 406.00 I only received 12 items called customer care and they said they would call the...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Zara and DressLily Latest Reviews

Recent published reviews
No votes

I have a gift card and I'm 200% sure that I should have at least $100 in it but I checked online and it says 0 balance

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1.7

I have been trying to get my order sent out to me for about 5 to 6 weeks. What have I gotten for ordering from Dress...

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1

#52136339282 this was my order number

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No votes

Wrong number for customer service, these items are too small, I want a refund..Thank you

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Zara and DressLily Products and Services

Most reviewed product and services
  • Zara Customer Care (104 reviews)
  • Zara Shipping Service (38 reviews)
  • Zara Clothing (14 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)