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Dresslily

Footwear and Clothing
  • 7 ISSUES RESOLVED
  • 3078 TOTAL REVIEWS
  • $91.6K CLAIMED LOSSES
  • $139 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Good pricing 20
  • Cute clothes 13
  • apparent look of product 9
  • Product is cute 9
  • Apparent look of product 5

Customers don't like

  • Awful customer service149
  • Fact i did not get my stuff36
  • Stole money27
  • Garbage quality of item27
  • Sizing charts completely inaccurate22
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Wish

E-commerce
  • 5 ISSUES RESOLVED
  • 3472 TOTAL REVIEWS
  • $78.3K CLAIMED LOSSES
  • $642 AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Cheap stuff 10
  • Different items they have 5
  • Variety 4
  • Pricing 4
  • Zero things 3

Customers don't like

  • Poor customer service11
  • Customer server7
  • Bad customer service giving you the run around7
  • Taking my money6
  • Not being able to get in touch with the company6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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user64406543
Baltimore, Maryland, United States #1319403

I ordered from dresslily my first time March 25th. I have yet to receive my orders.

When I checked the status it read already delivered.

I called the customer service number, No one answered. Not only that but the number I called disappeared from my call list

user64406543
Baltimore, Maryland, United States #1319402

It might take a while for most orders but at least you get them. If it's past the delivery date they ask do you want to wait or refund.