DressLily vs Whatsmode: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Whatsmode as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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DressLily

1.8

Whatsmode

1.3

DressLily

Whatsmode

DressLily and Whatsmode Overview

Total reviews

3388

302

Company responses

Issues resolved

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3388 reviews. It is 3086 reviews more than Whatsmode received since Feb 5, 2018. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whatsmode customer support team than with DressLily customer service.

DressLily and Whatsmode Consumer Ratings

Rank

398 out of 2463 in Footwear and Clothing category

668 out of 2463 in Footwear and Clothing category

Customer service

253 in category

408 in category

Website

368 in category

535 in category

Delivery Service

329 in category

426 in category

According to consumer ratings and reviews, DressLily ranks 270 points higher in the Footwear and Clothing category than Whatsmode. People gave DressLily 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 660 points higher than the worst rated brand in this category. At the same time, Whatsmode was rated 1.2 stars for Customer service criterion in this category and it is 505 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that DressLily has a higher rating than Whatsmode. Regarding Delivery Service criterion, consumers gave DressLily 1.6 stars and it is 64% greater than other in category. Whatsmode however was rated 1.1 stars and it is 53% greater than other in category.

DressLily and Whatsmode Rating Details

Customer service

1.5 (1294 reviews)

1.2 (131 reviews)

Reviewer's quote

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250

Ordered 2 items. First item is a jacket, it is not the jacket showen in the advertisement. Second item was never received, i have been fighting to receive my refund for 60 days

Karoleen Y

Website

2.1 (1283 reviews)

1.5 (121 reviews)

Reviewer's quote

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

I ordered a leather vest & a leather top hat, never recieved anything, gave this website if i had any questions, order # 16768 & 23135 can you get the tracking numbers for me..

Nancy C

Delivery Service

1.6 (1175 reviews)

1.1 (143 reviews)

Reviewer's quote

...So, two weeks later, I contacted Customer Service to ask, and they said that they had received the money, and that the order was now processing. It has been processing ever since. Honestly, I'm not sure I'm going to be the same size when these clothes finally arrive...

Charlotte C

i ordered some boots on feb.12 2019 I paid $34.00 its now March 30 2019 and i haven't received my boots. and i can't find a phone number to call and see whats going on. i emailed 2times to just cancel my order and refund my Money. and i have gotten no where. No answer no refund. i really feel like...

elizabeth s

DressLily and Whatsmode Pros and Cons

Pros

Good pricing
Cute clothes
Product is cute

Horrid
Customer service was responsive
I liked the collection and their price tag

Cons

Awful customer service
Fact i did not get my stuff
Stole money

No delivery of products purchased
Will never buy from them ever again
Everything about the company

DressLily and Whatsmode Most Positive Reviews

Top rated reviews

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

I was thinking of ordering some sweat shirts but was confused where to purchase it from. Whatsmode came to my rescue. Th...

DressLily and Whatsmode Most Critical Reviews

Lowest rated reviews

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

I ordered stuff in November 2017 for a Christmas present! It is now a few days shy of March 2018 and I have not gotten m...

DressLily and Whatsmode Latest Reviews

Recent published reviews

4.8

can sending phone number i will call you i want to replace a order?

Read all 3388 reviews

I want to cancel I placed today by accident. I have no need for this item
Order #21SH19120556945
or #6mh63932nx7866945d
Jan...

Read all 302 reviews

DressLily and Whatsmode Products and Services

Most reviewed product and services

Dresslily Shipping Service (675 reviews)
Dresslily Dress (235 reviews)
Dresslily Clothing (195 reviews)

Whatsmode Shipping Service (190 reviews)
Whatsmode Customer Care (22 reviews)

How would you compare DressLily vs Whatsmode?

Customer service

Product or Service Quality

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Anonymous June May 08, 2018 #1477587

Drssliy respnds to emails, complaints whereas WhatsMode picks and chooses what emails or complaints they respond to. Dresslily has better customer service.

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