PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wet Seal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wet Seal
DressLily

Wet Seal and DressLily Overview

Total reviews
189
3442
Company responses
0
0
Issues resolved
1
14

Wet Seal and DressLily Consumer Ratings

Rank
346 out of 1989 in Footwear and Clothing category
481 out of 1989 in Footwear and Clothing category
Website
417 in category
410 in category
Customer service
440 in category
294 in category
Exchange, Refund and Cancellation Policy
414 in category
286 in category
Discounts and Special Offers
229 in category
252 in category

Wet Seal and DressLily Rating Details

Website
2.1 (56 reviews)
2.1 (1299 reviews)
Reviewer's quote

...They were marked an 8 (I am always a true 8) and the shoes were said to be "true to size" on the website (I always make sure to check these things first). I received the shoes and tried them on and they might as well have been a 9. 5 or 10...

Read full review

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

Read full review
Customer service
1.2 (56 reviews)
1.5 (1310 reviews)
Reviewer's quote

...I got some items and I am missing several items from my orders and can't reach any customer service? The orders were placed before closing. What can I do, this is a lot of money. I made several orders in February..

Read full review

...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (52 reviews)
1.5 (1136 reviews)
Reviewer's quote

...I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer...

Read full review

...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

Read full review
Discounts and Special Offers
2.5 (42 reviews)
2.4 (1055 reviews)
Reviewer's quote

I ordered a few items and never got a shipping confirmation. Then i received a package one day and they sent me someone elses item... i tried to contact them but they keep replying with automated responses and no help so i basically lost my money.

Read full review

...It offers thousands of high quality products with very low prices and best support service . I recommand it..

Read full review

Wet Seal and DressLily Pros and Cons

Pros
  • Cute clothes
  • Sizing
  • Ease of ordering
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Wrong items
  • Not being able to reach anyone live to solve a simple issue
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Wet Seal and DressLily Most Positive Reviews

Top rated reviews
5

I'm not sure why, but whenever I order anything from a website...all websites (including Wet Seal) like to correct my zi...

Read full review
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Read full review
4.4

I ordered cloths online from 3 different websites on Black Friday: Forever 21, Charlotte Russe, and Wet Seal. I...

Read full review
5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

Read full review

Wet Seal and DressLily Most Critical Reviews

Lowest rated reviews
1

I called customer service to try and find out the holiday return policy. Lady was not helpful
Or friendly she simply tol...

Read full review
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Read full review
1

I have ordered boots on 12/19/14...checked status no information. .no email confirmation. ..but the money was taken...

Read full review
1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

Read full review

Wet Seal and DressLily Latest Reviews

Recent published reviews
2.4

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but...

Read full review
2.4

I need the return address!!!!unreal trying to get a hold of customer service!!!terrible

Read full review
2

I bought a pair of shoes that don't fit. They didn't include a return slip in the package. They have no phone number....

Read full review
2.3

Never got was supposed to be like a few days ago went to the post office said it was wrong address but I know it's the...

Read full review

Wet Seal and DressLily Products and Services

Most reviewed product and services
  • Wet Seal Shipping Service (18 reviews)
  • Wet Seal Manager (16 reviews)
  • Wet Seal Website (8 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)