PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wet Seal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wet Seal
DressLily

Wet Seal and DressLily Overview

Total reviews
189
3394
Company responses
0
0
Issues resolved
1
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3394 reviews. It is 3205 reviews more than Wet Seal received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wet Seal customer support team than with DressLily customer service.

Wet Seal and DressLily Consumer Ratings

Rank
354 out of 2294 in Footwear and Clothing category
408 out of 2294 in Footwear and Clothing category
Customer service
406 in category
261 in category
Website
395 in category
386 in category
Exchange, Refund and Cancellation Policy
377 in category
252 in category

According to consumer ratings and reviews, Wet Seal ranks 54 points higher in the Footwear and Clothing category than DressLily. People gave Wet Seal 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 552 points higher than the worst rated brand in this category. At the same time, DressLily was rated 1.5 stars for Customer service criterion in this category and it is 697 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that DressLily has a higher rating than DressLily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Wet Seal 1.2 stars and it is 61% greater than other in category. DressLily however was rated 1.5 stars and it is 74% greater than other in category.

Wet Seal and DressLily Rating Details

Customer service
1.2 (56 reviews)
1.5 (1297 reviews)
Reviewer's quote

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but only did so once in a blue moon because I always found the quality of their clothes to be complete *** however certain times are acceptable (socks, hair accessories and even some...

Alexandra G

...Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...

Janelli
Website
2.1 (56 reviews)
2.1 (1284 reviews)
Reviewer's quote

...deleted before the 48 hour limit, and I can no longer find items that I really liked, I was lucky to find one, but I had to manually search the whole website, because the search bar and sections and filters were useless. Wet seal has made shopping a horrible experience for me. I'm not going to be spending my money there, you shouldn't...

PissedConsumer944136

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686
Exchange, Refund and Cancellation Policy
1.2 (52 reviews)
1.5 (1121 reviews)
Reviewer's quote

...I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer...

Mercedes

...Asked for a refund on shipping and was told it is out of there control..

PissedConsumer1668491

Wet Seal and DressLily Pros and Cons

Pros
  • Cute clothes
  • Sizing
  • Ease of ordering
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Wrong items
  • Not being able to reach anyone live to solve a simple issue
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Wet Seal and DressLily Most Positive Reviews

Top rated reviews
5

I'm not sure why, but whenever I order anything from a website...all websites (including Wet Seal) like to correct my zi...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Wet Seal and DressLily Most Critical Reviews

Lowest rated reviews
1

I called customer service to try and find out the holiday return policy. Lady was not helpful
Or friendly she simply tol...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Wet Seal and DressLily Latest Reviews

Recent published reviews
2.3

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but...

Read all 189 reviews

No response on phone or email

Read all 3394 reviews

Wet Seal and DressLily Products and Services

Most reviewed product and services
  • Wet Seal Shipping Service (18 reviews)
  • Wet Seal Manager (16 reviews)
  • Wet Seal Website (8 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (236 reviews)
  • Dresslily Clothing (195 reviews)