PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uniqlo and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Uniqlo and DressLily Overview

Total reviews
Company responses
Issues resolved

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3395 reviews. It is 3296 reviews more than Uniqlo received since Aug 31, 2013.

Uniqlo and DressLily Consumer Ratings

313 out of 2304 in Footwear and Clothing category
412 out of 2304 in Footwear and Clothing category
Customer service
393 in category
261 in category
Product or Service Quality
201 in category
292 in category
Price Affordability
163 in category
252 in category

According to consumer ratings and reviews, Uniqlo ranks 99 points higher in the Footwear and Clothing category than DressLily. People gave Uniqlo 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 569 points higher than the worst rated brand in this category. At the same time, DressLily was rated 1.5 stars for Customer service criterion in this category and it is 701 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Uniqlo has a higher rating than DressLily. Regarding Price Affordability criterion, consumers gave Uniqlo 3.1 stars and it is 83% greater than other in category. DressLily however was rated 2.9 stars and it is 74% greater than other in category.

Uniqlo and DressLily Rating Details

Customer service
1.2 (52 reviews)
1.5 (1297 reviews)
Reviewer's quote

...This is truly THE worse customer service I have ever had the misfortune to encounter. I want these shirts shipped asap or an immediate refund and I am NOT letting this go. Christine Spillane..

christine s

...Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...

Product or Service Quality
2.1 (51 reviews)
1.8 (1152 reviews)
Reviewer's quote

I have long been a fan of Uniglo for its quality and fair pricing. However recently I needed to return an item that I had purchased on line and when I visited the branch at Oxford Street close to John Lewis they were non plussed and unhelpful. I then visited your store in Regent Street where the...

Philomena R

...I want to return this but unless there is something wrong with the product itself they will not accept the return. Absolutely disgusted..

Price Affordability
3.1 (48 reviews)
2.9 (1021 reviews)
Reviewer's quote

...Jacket was still the same price as the week before . When I tried to exchange the Supervisor Jose C at the north shore mall said the item is ringing up $39. 90 ? I brought him over the same rack I purchased the jacket the week prior and it was still showing $49...


Nice and quick card for very reasonable price. I'm using it formatted as internal memory in my smartphone. The promotion I got was excellent, so the price was awesome for the quality...


Uniqlo and DressLily Pros and Cons

  • Design
  • Uniqlo
  • Assistant on the shop floor
  • Good pricing
  • Cute clothes
  • Product is cute
  • Customer service
  • Dismissive attitude by staff and lack of desire to help
  • Service
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Uniqlo and DressLily Most Positive Reviews

Top rated reviews

I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this...


I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Uniqlo and DressLily Most Critical Reviews

Lowest rated reviews

I just faced racial discrimination at Uniqlo Tampines One in Singapore. I was walking behind my son to shop for our adve...


I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Uniqlo and DressLily Latest Reviews

Recent published reviews

This product contains the biocide zinc pyrthione to prevent growth of odour causing microorganisms.
Why didn't you tell t...

Read all 99 reviews

I received an email stating they will contact me within 48 hours. I placed the order on the 21 of January. No one has...

Read all 3395 reviews

Uniqlo and DressLily Products and Services

Most reviewed product and services
  • Uniqlo Customer Care (31 reviews)
  • Uniqlo Jacket (9 reviews)
  • Uniqlo Shipping Service (7 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (236 reviews)
  • Dresslily Clothing (195 reviews)