PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Speedo USA and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Speedo USA
DressLily

Speedo USA and DressLily Overview

Total reviews
21
3388
Company responses
0
0
Issues resolved
0
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3388 reviews. It is 3367 reviews more than Speedo USA received since Aug 23, 2010.

Speedo USA and DressLily Consumer Ratings

Rank
515 out of 2463 in Footwear and Clothing category
398 out of 2463 in Footwear and Clothing category
Customer service
288 in category
253 in category
Exchange, Refund and Cancellation Policy
355 in category
243 in category
Value for money
416 in category
233 in category

According to consumer ratings and reviews, DressLily ranks 117 points higher in the Footwear and Clothing category than Speedo USA. People gave Speedo USA 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 627 points higher than the worst rated brand in this category. At the same time, DressLily was rated 1.5 stars for Customer service criterion in this category and it is 662 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that DressLily has a higher rating than Speedo USA. Regarding Value for money criterion, consumers gave Speedo USA 1.5 stars and it is 55% greater than other in category. DressLily however was rated 2.2 stars and it is 75% greater than other in category.

Speedo USA and DressLily Rating Details

Customer service
1.5 (11 reviews)
1.5 (1294 reviews)
Reviewer's quote

I called the custom service today and they said I SHOULD BE THE ONE WHO FILED A CLAIM WITH UPS, AND THEY ARE NOT RESPONSIBLE FOR ANY PACKAGE THAT HAS BEEN SENT TO UPS. and they said someone do signed for the package, which means someone has the package, and IT IS NOT LOST, but they even don't...

luxi w

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250
Exchange, Refund and Cancellation Policy
1.2 (11 reviews)
1.5 (1119 reviews)
Reviewer's quote

I had to call Speedo 3 times until they sent me a confirmation that they would consider the return for the broken and defective goggles...I spend no less than 30 minutes on the phone with them during these 3 calls. I notified them in 24 hours of receiving item. they took another 24 hours to send a...

Patti C

...papyal did not refund my money allthough i emailed them several times that they are making business with a fake company from china. Paypal did. 't respond...

Mudo C
Value for money
1.5 (10 reviews)
2.2 (958 reviews)
Reviewer's quote

...Today is January 4, 2017, I still haven't got my money back. I spoke with them on livechat, they said the return merchandise goes to their warehouse which is a separate system. This doesn't help me at all...

Ladana

I purchased a sweater that looked awesome in the picture but not on me. I want to return this but unless there is something wrong with the product itself they will not accept the return. Absolutely disgusted.

PissedConsumer1654152

Speedo USA and DressLily Pros and Cons

Pros
  • Way they pack their products
  • Quality
  • Product
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Service
  • Online customer service
  • Slow returns instead of prompt return that they promised
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Speedo USA and DressLily Most Positive Reviews

Top rated reviews
3.3

I wear a medium swim suit. I ordered a medium. When I received it, the tag said medium. I was smaller than a small ! I c...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Speedo USA and DressLily Most Critical Reviews

Lowest rated reviews
1

Returned sandals using shoprunner so original shipping of item was free as well as returned shipping. Received email...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Speedo USA and DressLily Latest Reviews

Recent published reviews

Speedo has been around for a long time. They know that they are the top dog, but why is the customer service so bad and...

Read all 21 reviews
4.8

can sending phone number i will call you i want to replace a order?

Read all 3388 reviews

Speedo USA and DressLily Products and Services

Most reviewed product and services
  • Speedo Usa Customer Care (5 reviews)
  • Speedo Usa Swimsuit (5 reviews)
  • Speedo Usa Goggles (2 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)