PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Shapermint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily

DressLily

1.8
Shapermint

Shapermint

Has Verified Representatives
3.1
DressLily
Shapermint

DressLily and Shapermint Overview

Total reviews 3438 1022
Company responses 0 990
Issues resolved 14 8

DressLily and Shapermint Consumer Ratings

Rank
509 out of 2100 in Footwear and Clothing category
125 out of 2100 in Footwear and Clothing category
Customer service
294 in category
320 in category
Website
429 in category
558 in category
Delivery Service
390 in category
223 in category
Product or Service Quality
344 in category
327 in category

DressLily and Shapermint Rating Details

Customer service
1.5 (1310 reviews)
1.5 (347 reviews)
Reviewer's quote

...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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...Each time I placed my order through PayPal, it was cancelled by Shapermint and when I tried to call Customer Service the phone numbers were disconnected, or I was advised communications though chat. I just wanted to talk to someone about why my order wasn't getting processed..

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Website
2.1 (1296 reviews)
1.8 (297 reviews)
Reviewer's quote

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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I was attempting to make a purchase but something was wrong with their website. I tried to notify them and make my purchase via phone and I could not get in touch with a human being. I ended up cancelling two orders that I made and they were for the wrong size due to website...

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Delivery Service
1.6 (1192 reviews)
2.2 (256 reviews)
Reviewer's quote

There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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...To date, I have not received the package and trying to check using the tracking number to identify the delivery service and had no luck. It just indicated the package was delivered with a smiley face. No specific information could be obtained...

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Product or Service Quality
1.8 (1165 reviews)
1.9 (259 reviews)
Reviewer's quote

I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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I was charged, and product says delivered according to ups checked with local post office as well, and found nothing. Please refund my money! Im having soo much trouble resolving this problem! is this some scam?? PLEASE HELP!..

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DressLily and Shapermint Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • No pros
  • I want my money back
  • Never recieved product
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Poor customer service
  • Cannot speak with a live person
  • Everything you cannot reach customer service it is a total joke

DressLily and Shapermint Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Originally I was upset because they do not have a customer service phone line but once I got in touch with them and...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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5

I only wanted to order two shapewears zi forvot to delete the high waist body shaper.

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DressLily and Shapermint Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

When I sent a message that I didn't receive one of the items I had ordered. A reply was sent but I was out of town and...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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1

I got 2 things from them and they emailed me saying my order has arrived when it never did!!! I messaged them and they...

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DressLily and Shapermint Latest Reviews

Recent published reviews
No votes

No order after 3 wedlock Imo pissed call me at +18706564407

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No votes

I sent in a message because an order I placed still hadn't arrived three weeks after, and the information on the trackin...

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No votes

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit...

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1.1

I was charged, and product says delivered according to ups checked with local post office as well, and found nothing....

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DressLily and Shapermint Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)
  • Shapermint Body Shaper (163 reviews)
  • Shapermint Customer Care (131 reviews)
  • Shapermint Shipping Service (108 reviews)