PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Shapermint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Shapermint

DressLily and Shapermint Overview

Total reviews
3389
281
Company responses
0
0
Issues resolved
13
3

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3389 reviews. It is 3108 reviews more than Shapermint received since Oct 27, 2018. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shapermint customer support team than with DressLily customer service.

DressLily and Shapermint Consumer Ratings

Rank
398 out of 2471 in Footwear and Clothing category
482 out of 2471 in Footwear and Clothing category
Customer service
247 in category
396 in category
Website
366 in category
528 in category
Delivery Service
324 in category
212 in category

According to consumer ratings and reviews, DressLily ranks 84 points higher in the Footwear and Clothing category than Shapermint. People gave DressLily 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 664 points higher than the worst rated brand in this category. At the same time, Shapermint was rated 1.2 stars for Customer service criterion in this category and it is 515 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that DressLily has a higher rating than Shapermint. Regarding Delivery Service criterion, consumers gave DressLily 1.6 stars and it is 64% greater than other in category. Shapermint however was rated 2.1 stars and it is 77% greater than other in category.

DressLily and Shapermint Rating Details

Customer service
1.5 (1294 reviews)
1.2 (103 reviews)
Reviewer's quote

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250

I have tries for months to reach someone about my order being wrong for the second time and there is no way to reach a live customer service representative and I still have not recieved the refund I requested online months ago. I now an disputing this order claim with my bank to try and get my...

PissedConsumer1728826
Website
2.1 (1283 reviews)
1.6 (83 reviews)
Reviewer's quote

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

unable to process return on the website..

Monette
Delivery Service
1.6 (1175 reviews)
2.1 (83 reviews)
Reviewer's quote

...So, two weeks later, I contacted Customer Service to ask, and they said that they had received the money, and that the order was now processing. It has been processing ever since. Honestly, I'm not sure I'm going to be the same size when these clothes finally arrive...

Charlotte C

I ordered two bras, paid for two, only one came. Cannot get ahold of them. Their phone number says its after business hours no matter what time I call. They direct you to a web site which is confusing and inoperable. I have a receipt that says I paid for two.

Jamy

DressLily and Shapermint Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • No pros
  • Never recieved product
  • I want my money back
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Poor customer service
  • No phone number to contact
  • No phone number or customer service

DressLily and Shapermint Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

5

Originally I was upset because they do not have a customer service phone line but once I got in touch with them and...

DressLily and Shapermint Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

1

When I sent a message that I didn't receive one of the items I had ordered. A reply was sent but I was out of town and...

DressLily and Shapermint Latest Reviews

Recent published reviews

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order...

Read all 3389 reviews
3

Im just trying to find out which legging I should buy to get legging which is not see through. I purchased Empeutus...

Read all 281 reviews

DressLily and Shapermint Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)
  • Shapermint Body Shaper (50 reviews)
  • Shapermint Customer Care (49 reviews)
  • Shapermint Shipping Service (23 reviews)