PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Serengeti and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Serengeti
DressLily

Serengeti and DressLily Overview

Total reviews 243 3440
Company responses 0 0
Issues resolved 1 14

Serengeti and DressLily Consumer Ratings

Rank
525 out of 2184 in Footwear and Clothing category
536 out of 2184 in Footwear and Clothing category
Customer service
357 in category
307 in category
Website
388 in category
446 in category
Price Affordability
478 in category
303 in category
Exchange, Refund and Cancellation Policy
361 in category
315 in category

Serengeti and DressLily Rating Details

Customer service
1.4 (109 reviews)
1.5 (1310 reviews)
Reviewer's quote

One thing I can tell Serengeti - if you keep a transaction pending more than 48 hours the bank will automatically cancel it! AND THIS IS WHAT YOUR CUSTOMER SERVICE DID - KEPT THE TRANSACTION PENDING FOR MORE THAN 48 HOURS. You are very unprofessional - lying to your customers! I will never order...

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...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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Website
2.3 (87 reviews)
2.1 (1297 reviews)
Reviewer's quote

..." There is never a response using their website, by the way. Fast forward to January, my credit card company shows a charge for the canceled item, then I receive the item. I was not about to pay the return fee, so I contacted them again via their website...

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Price Affordability
2.3 (83 reviews)
2.9 (1036 reviews)
Reviewer's quote

We all know that the wholesale price is the same for Women sizes, and the discrimination for those who need them should not be tolerated. They don't charge a different price for petites, another "special" size, so the assumption is they just don't want to sell a reasonable price to larger women. Is...

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Nice and quick card for very reasonable price. I'm using it formatted as internal memory in my smartphone. The promotion I got was excellent, so the price was awesome for the quality...

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Exchange, Refund and Cancellation Policy
1.5 (82 reviews)
1.5 (1136 reviews)
Reviewer's quote

...She wanted to exchange for one size smaller. We filled out the proper paperwork and sent it back via the USPS and got a tracking number. 4 weeks later we never heard back from them...

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Serengeti and DressLily Pros and Cons

Pros
  • Cute clothes
  • Clothing offered and sizes available
  • Clothing is beautiful
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Vip club cost and being signed up without knowledge
  • Lack of customer service
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Serengeti and DressLily Most Positive Reviews

Top rated reviews
5

I ordered a Laurel Birch purse with a cat motif last week. I called about it yesterday. I was told I would receive it...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I own 4 pair of your sunglasses. I love them. Recently two different pair of your glasses have developed spots or...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Serengeti and DressLily Most Critical Reviews

Lowest rated reviews
1

Even though "Customer Service" indicated they would refund the cost of shipping the item back, they never did. They...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Don't buy anything from Serengeti. It took 3 months to get earrings I ordered.
I never got any replies to my complaints...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Serengeti and DressLily Latest Reviews

Recent published reviews
2.9

My mom ordered a pretty sweater (albeit a little on the pricey side) from this company and it was too big. She wanted...

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No votes

Wrong number when called customer service.

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1.8

I cannot give less than a 1 star, but that is what I think Serengeti deserves!!!! I placed 2 different orders both...

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1

I called and asked for a refund because I have not received the dress going on 3 months now I would not recommend...

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Serengeti and DressLily Products and Services

Most reviewed product and services
  • Serengeti Shipping Service (48 reviews)
  • Serengeti Vip Subscription (25 reviews)
  • Serengeti Clothing (18 reviews)
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)