PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
DressLily

Rosewe and DressLily Overview

Total reviews
1689
3388
Company responses
0
0
Issues resolved
7
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3388 reviews. It is 1699 reviews more than Rosewe received since Sep 23, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rosewe customer support team and DressLily customer service.

Rosewe and DressLily Consumer Ratings

Rank
547 out of 2463 in Footwear and Clothing category
397 out of 2463 in Footwear and Clothing category
Customer service
410 in category
251 in category
Website
491 in category
364 in category
Exchange, Refund and Cancellation Policy
376 in category
239 in category

According to consumer ratings and reviews, DressLily ranks 150 points higher in the Footwear and Clothing category than Rosewe. People gave Rosewe 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 501 points higher than the worst rated brand in this category. At the same time, DressLily was rated 1.5 stars for Customer service criterion in this category and it is 660 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that DressLily has a higher rating than Rosewe. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rosewe 1.1 stars and it is 59% greater than other in category. DressLily however was rated 1.5 stars and it is 74% greater than other in category.

Rosewe and DressLily Rating Details

Customer service
1.1 (696 reviews)
1.5 (1294 reviews)
Reviewer's quote

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250
Website
1.8 (650 reviews)
2.1 (1283 reviews)
Reviewer's quote

Ordered three items, appalling condition, cheap, nasty. Paid for speedy delivery, took two weeks and still waiting on items.Want to return them but can't even get on their website!

Samantha G

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686
Exchange, Refund and Cancellation Policy
1.1 (631 reviews)
1.5 (1119 reviews)
Reviewer's quote

...My dress is too small and want my full refund back into my Paypal account. I've e-mail your company but receive no response..

Mary J

...papyal did not refund my money allthough i emailed them several times that they are making business with a fake company from china. Paypal did. 't respond...

Mudo C

Rosewe and DressLily Pros and Cons

Pros
  • Very disatisfied
  • Prices
  • What the dress looked like
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Rosewe and DressLily Most Positive Reviews

Top rated reviews
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Rosewe and DressLily Most Critical Reviews

Lowest rated reviews
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Rosewe and DressLily Latest Reviews

Recent published reviews

I order a dress from you guys my Order number is RR1911271942484947 my order was ordered November 272019 I asked for it...

Read all 1689 reviews
4.8

can sending phone number i will call you i want to replace a order?

Read all 3388 reviews

Rosewe and DressLily Products and Services

Most reviewed product and services
  • Rosewe Dress (271 reviews)
  • Rosewe Shipping Service (266 reviews)
  • Rosewe Clothing (157 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)