PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosegal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosegal
DressLily

Rosegal and DressLily Overview

Total reviews 2151 3438
Company responses 0 0
Issues resolved 14 14

Rosegal and DressLily Consumer Ratings

Rank
353 out of 2107 in Footwear and Clothing category
513 out of 2107 in Footwear and Clothing category
Customer service
196 in category
299 in category
Website
309 in category
434 in category
Product or Service Quality
248 in category
348 in category
Delivery Service
248 in category
394 in category

Rosegal and DressLily Rating Details

Customer service
1.9 (878 reviews)
1.5 (1310 reviews)
Reviewer's quote

...it's very hard to send things back I've been ordering things from rosegal for a few years now and they are more expensive and they have absolutely no good customer service like you did before. I will never shop at rosegal again even though they owe me money or...

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...As of this day, I still have not received any response from dresslilys customer service. Do not order anything from this company, you wont be happy..

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Website
2.5 (878 reviews)
2.1 (1296 reviews)
Reviewer's quote

...who promptly told me that my order shipped the day before (on the last date of the delivery range) with a new delivery date range 3-5 WEEKS after what the website had promised. Had I known the ACTUAL delivery dates I NEVER would have placed the order. They DID PROMPLY take my monies for the order the day the order was...

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Product or Service Quality
2.1 (832 reviews)
1.8 (1165 reviews)
Reviewer's quote

This is absolutely horrible! Clothing doesnt fit right . Also material is *** quality!

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It has been over a month and the products are still listed as processing. Contacting customer service is a joke. You a didnt answer each time...

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Delivery Service
2.1 (808 reviews)
1.6 (1192 reviews)
Reviewer's quote

...” Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Rosegal and DressLily Pros and Cons

Pros
  • Affordable pricing
  • Website
  • Styles
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Useless customer service
  • Quality was awful
  • Horrible customer service
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Rosegal and DressLily Most Positive Reviews

Top rated reviews
5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Company charged me but never delivered. Customer service never replied to my inquiry of my order of over 6 weeks ago.

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Rosegal and DressLily Most Critical Reviews

Lowest rated reviews
1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I ordered this item before Christmas and has been over two months now. I have been talking to support and they have not...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Rosegal and DressLily Latest Reviews

Recent published reviews
1

i need my money its been 6-8 weeks keep getting the run aroundhedhno

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No votes

No order after 3 wedlock Imo pissed call me at +18706564407

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No votes

HI there just woundering why l cant get on to my account l tryed to log on but it says access denied is there something...

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No votes

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit...

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Rosegal and DressLily Products and Services

Most reviewed product and services
  • Rosegal Shipping Service (355 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (139 reviews)
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)