PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosegal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosegal
DressLily

Rosegal and DressLily Overview

Total reviews
2028
3394
Company responses
0
0
Issues resolved
14
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3394 reviews. It is 1366 reviews more than Rosegal received since Nov 6, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosegal customer support team than with DressLily customer service.

Rosegal and DressLily Consumer Ratings

Rank
273 out of 2294 in Footwear and Clothing category
408 out of 2294 in Footwear and Clothing category
Website
267 in category
386 in category
Customer service
178 in category
261 in category
Product or Service Quality
201 in category
291 in category

According to consumer ratings and reviews, Rosegal ranks 135 points higher in the Footwear and Clothing category than DressLily. People gave Rosegal 2.5 stars for Website criterion in Footwear and Clothing category and it is 631 points higher than the worst rated brand in this category. At the same time, DressLily was rated 2.1 stars for Website criterion in this category and it is 512 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Rosegal has a higher rating than DressLily. Regarding Product or Service Quality criterion, consumers gave Rosegal 2.1 stars and it is 78% greater than other in category. DressLily however was rated 1.8 stars and it is 68% greater than other in category.

Rosegal and DressLily Rating Details

Website
2.5 (840 reviews)
2.1 (1284 reviews)
Reviewer's quote

I bought 3 tops online, 2 of them didn't look like the color on the website pictures. The quality of the fabric and craftsmanship was very poor. The sleeves were so tight I couldn't get my arms in them...

Charlane

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686
Customer service
1.9 (838 reviews)
1.5 (1297 reviews)
Reviewer's quote

...Wrangled with the ABSOLUTE JOKE of a customer service department for WEEKS to get a return address to ship the items back (on my own dime!) with appropriate tracking. An agent of the company signed for the package on November 25, 2019, and I have yet to receive my refund! I implore you to BEWARE!..

Bethanee

...Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...

Janelli
Product or Service Quality
2.1 (799 reviews)
1.8 (1152 reviews)
Reviewer's quote

Out of the 9 shirts I had received, only 3 fit correctly and the quality on those was really sketchy. The fabric was very thin and see through and the stitching was off in places or had threads hanging off. When I contacted them about a return, it took several back and forth messages over several...

PissedConsumer1667062

...I want to return this but unless there is something wrong with the product itself they will not accept the return. Absolutely disgusted..

PissedConsumer1654152

Rosegal and DressLily Pros and Cons

Pros
  • Affordable pricing
  • Website
  • Styles
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Useless customer service
  • Quality was awful
  • Sizing
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Rosegal and DressLily Most Positive Reviews

Top rated reviews
5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Rosegal and DressLily Most Critical Reviews

Lowest rated reviews
1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Rosegal and DressLily Latest Reviews

Recent published reviews
1

I have attempted to contact these people to inform them that they have been shipping my purchased merchandise to the...

Read all 2028 reviews

No response on phone or email

Read all 3394 reviews

Rosegal and DressLily Products and Services

Most reviewed product and services
  • Rosegal Shipping Service (344 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (137 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (236 reviews)
  • Dresslily Clothing (195 reviews)