PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosegal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosegal
2.3
DressLily
1.9
Rosegal
DressLily

Rosegal and DressLily Overview

Total reviews 2360 3483
Company responses 0 0
Issues resolved 17 14

Rosegal and DressLily Consumer Ratings

Rank
649 out of 4768 in Footwear and Clothing category
1001 out of 4768 in Footwear and Clothing category
Customer service
526 in category
744 in category
Website
596 in category
854 in category
Product or Service Quality
704 in category
908 in category
Delivery Service
655 in category
989 in category

Rosegal and DressLily Rating Details

Customer service
1.9
(952 reviews)
1.5
(1326 reviews)
Reviewer's quote

I ordered a top and a pair of shorts but instead I received two of the same tops and I'm not able to contact anybody in customer service call them to place your order and do not do it online..

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No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult..

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Website
2.5
(943 reviews)
2.1
(1313 reviews)
Reviewer's quote

...The online live chat button on Rosegal's website is not working and neither is being able to submit a ticket from there! I am at a loss for what to do, as no form of communication is working with them! Ugh..

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...This company sucked I have returned my package and went on their website did EVERYTHING step by step what the website said and still have not received my refund. Also bc I had sent it back to California it cost me 21 dollars to return it so now I am am out 90. 00 dollars...

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Product or Service Quality
2.1
(893 reviews)
1.8
(1182 reviews)
Reviewer's quote

Am not paying for a service when I made an order I should be able to just get help with their merchandise..

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...But when I called customer service they were very nice and said they would send a new one right away..

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Delivery Service
2.1
(878 reviews)
1.6
(1212 reviews)
Reviewer's quote

...โ€ Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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I called and they told me to call the delivery service and ask them cause it could have been a mistake, I called them and it was delivered to my address. I also asked neighbors and nothing. I called and told Dresslily and still nothing has been done about it...

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Rosegal and DressLily Pros and Cons

Pros
  • Affordable pricing
  • Website
  • Styles
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Useless customer service
  • Quality was awful
  • Horrible customer service
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Rosegal and DressLily Most Positive Reviews

Top rated reviews
5

Double billed me for orders. Sizes are based for tiny women! My first order I ordered a large and it was fine so I...

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5

I'm very upset and n disbelief I finally thought I've found a trusted online shopping spot but looking at these...

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5

I've ordered from RoseGal several times. Before ordering from RoseGal know that the products come from China. As such,...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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Rosegal and DressLily Most Critical Reviews

Lowest rated reviews
1

I received an email & showed my email address. A certain SUSAN CRAWFORD from Belville, TX ordered an 5XL pants. I am...

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1

No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult

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1

I was hesitant so I only puchased one shirt.... and it just never came. It said itโ€™s been โ€œshipped.โ€ Right, Unless itโ€™s...

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1

Never received the merchandise still getting charged

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Rosegal and DressLily Latest Reviews

Recent published reviews
5

ROSE GAL has been a great company for me to online shop! Their clothes are well-made and easy to wash/dry, comfortable....

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No votes

How long does it take for my Christmas outfit to arrive? Every time I check it it saying it still processing.

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No votes

I have been trying to login and use my passwords,they kept repeating the same thing my email and password is already on...

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1.1

I got an email that my order #LLP231113****166127 was delivered today but I received nothing! I have tried to contact...

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