PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosegal and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosegal
DressLily

Rosegal and DressLily Overview

Total reviews
2148
3442
Company responses
0
0
Issues resolved
14
14

Rosegal and DressLily Consumer Ratings

Rank
324 out of 1990 in Footwear and Clothing category
480 out of 1990 in Footwear and Clothing category
Website
287 in category
412 in category
Customer service
194 in category
290 in category
Product or Service Quality
229 in category
331 in category
Delivery Service
242 in category
367 in category

Rosegal and DressLily Rating Details

Website
2.5 (875 reviews)
2.1 (1299 reviews)
Reviewer's quote

...they will "get back to you withing 24 hours" I sent 8 messages over the course of a week and received no response and the messages are sent through their website. Poor quality product, sized incorrectly way too small I normally am a size Large I am 6'0" and weigh 175 lbs so a size large shirt usually fits me fine I read that the clothes run small so I ordered Extra...

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Customer service
1.9 (874 reviews)
1.5 (1310 reviews)
Reviewer's quote

...it's very hard to send things back I've been ordering things from rosegal for a few years now and they are more expensive and they have absolutely no good customer service like you did before. I will never shop at rosegal again even though they owe me money or...

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Product or Service Quality
2.1 (829 reviews)
1.8 (1167 reviews)
Reviewer's quote

This company shipped my product to the wrong address. I chatted with a robot who claimed to have changed my address but when they shipped it, it wasn't changed at all now its going to the wrong place. I am very upset this also happened last year..

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I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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Delivery Service
2.1 (804 reviews)
1.6 (1194 reviews)
Reviewer's quote

...” Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Rosegal and DressLily Pros and Cons

Pros
  • Affordable pricing
  • Website
  • Styles
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Useless customer service
  • Quality was awful
  • Sizing
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Rosegal and DressLily Most Positive Reviews

Top rated reviews
5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Company charged me but never delivered. Customer service never replied to my inquiry of my order of over 6 weeks ago.

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Rosegal and DressLily Most Critical Reviews

Lowest rated reviews
1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I ordered this item before Christmas and has been over two months now. I have been talking to support and they have not...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Rosegal and DressLily Latest Reviews

Recent published reviews
No votes

My address is 9200 Edwards Way, #705, Adelphi MD 20783-3458
On the order it’s wrong. When I did auto filled didn’t know t...

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No votes
No votes

They didn't send me any prove of payment like a receipt

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No votes

Rosegal and DressLily Products and Services

Most reviewed product and services
  • Rosegal Shipping Service (354 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (139 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)