PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
1.9
Rosegal
2.3
DressLily
Rosegal

DressLily and Rosegal Overview

Total reviews 3483 2360
Company responses 0 0
Issues resolved 14 17

DressLily and Rosegal Consumer Ratings

Rank
1001 out of 4768 in Footwear and Clothing category
649 out of 4768 in Footwear and Clothing category
Customer service
743 in category
527 in category
Website
854 in category
595 in category
Delivery Service
988 in category
655 in category
Product or Service Quality
908 in category
703 in category

DressLily and Rosegal Rating Details

Customer service
1.5
(1326 reviews)
1.9
(952 reviews)
Reviewer's quote

No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult..

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I ordered a top and a pair of shorts but instead I received two of the same tops and I'm not able to contact anybody in customer service call them to place your order and do not do it online..

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Website
2.1
(1313 reviews)
2.5
(943 reviews)
Reviewer's quote

...This company sucked I have returned my package and went on their website did EVERYTHING step by step what the website said and still have not received my refund. Also bc I had sent it back to California it cost me 21 dollars to return it so now I am am out 90. 00 dollars...

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...The online live chat button on Rosegal's website is not working and neither is being able to submit a ticket from there! I am at a loss for what to do, as no form of communication is working with them! Ugh..

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Delivery Service
1.6
(1212 reviews)
2.1
(878 reviews)
Reviewer's quote

I called and they told me to call the delivery service and ask them cause it could have been a mistake, I called them and it was delivered to my address. I also asked neighbors and nothing. I called and told Dresslily and still nothing has been done about it...

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...โ€ Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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Product or Service Quality
1.8
(1182 reviews)
2.1
(893 reviews)
Reviewer's quote

...But when I called customer service they were very nice and said they would send a new one right away..

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Am not paying for a service when I made an order I should be able to just get help with their merchandise..

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DressLily and Rosegal Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Affordable pricing
  • Website
  • Styles
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Useless customer service
  • Quality was awful
  • Horrible customer service

DressLily and Rosegal Most Positive Reviews

Top rated reviews
5

I'm very upset and n disbelief I finally thought I've found a trusted online shopping spot but looking at these...

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5

Double billed me for orders. Sizes are based for tiny women! My first order I ordered a large and it was fine so I...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I've ordered from RoseGal several times. Before ordering from RoseGal know that the products come from China. As such,...

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DressLily and Rosegal Most Critical Reviews

Lowest rated reviews
1

No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult

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1

I received an email & showed my email address. A certain SUSAN CRAWFORD from Belville, TX ordered an 5XL pants. I am...

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1

Never received the merchandise still getting charged

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1

I was hesitant so I only puchased one shirt.... and it just never came. It said itโ€™s been โ€œshipped.โ€ Right, Unless itโ€™s...

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DressLily and Rosegal Latest Reviews

Recent published reviews
No votes

How long does it take for my Christmas outfit to arrive? Every time I check it it saying it still processing.

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5

ROSE GAL has been a great company for me to online shop! Their clothes are well-made and easy to wash/dry, comfortable....

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1.1

I got an email that my order #LLP231113****166127 was delivered today but I received nothing! I have tried to contact...

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No votes

I have been trying to login and use my passwords,they kept repeating the same thing my email and password is already on...

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