PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Rosegal

DressLily and Rosegal Overview

Total reviews
3389
2015
Company responses
0
0
Issues resolved
13
14

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3389 reviews. It is 1374 reviews more than Rosegal received since Nov 6, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosegal customer support team than with DressLily customer service.

DressLily and Rosegal Consumer Ratings

Rank
400 out of 2472 in Footwear and Clothing category
270 out of 2472 in Footwear and Clothing category
Customer service
247 in category
170 in category
Website
366 in category
254 in category
Delivery Service
325 in category
202 in category

According to consumer ratings and reviews, Rosegal ranks 130 points higher in the Footwear and Clothing category than DressLily. People gave DressLily 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 664 points higher than the worst rated brand in this category. At the same time, Rosegal was rated 1.9 stars for Customer service criterion in this category and it is 741 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rosegal has a higher rating than DressLily. Regarding Delivery Service criterion, consumers gave DressLily 1.6 stars and it is 64% greater than other in category. Rosegal however was rated 2.1 stars and it is 78% greater than other in category.

DressLily and Rosegal Rating Details

Customer service
1.5 (1294 reviews)
1.9 (834 reviews)
Reviewer's quote

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250

...Wrangled with the ABSOLUTE JOKE of a customer service department for WEEKS to get a return address to ship the items back (on my own dime!) with appropriate tracking. An agent of the company signed for the package on November 25, 2019, and I have yet to receive my refund! I implore you to BEWARE!..

Bethanee
Website
2.1 (1283 reviews)
2.5 (834 reviews)
Reviewer's quote

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

I bought 3 tops online, 2 of them didn't look like the color on the website pictures. The quality of the fabric and craftsmanship was very poor. The sleeves were so tight I couldn't get my arms in them...

Charlane
Delivery Service
1.6 (1175 reviews)
2.1 (761 reviews)
Reviewer's quote

...So, two weeks later, I contacted Customer Service to ask, and they said that they had received the money, and that the order was now processing. It has been processing ever since. Honestly, I'm not sure I'm going to be the same size when these clothes finally arrive...

Charlotte C

I ordered two hooded fur jackets, cowl sweater top, black top and tongsThe price was reasonable but the quality is horrible.The hooded jackets looked like a cheap stuffed animal and so small my daughter who wears a size 2 had trouble getting it on.The cowl neck sweater was shoved into a small bag...

PissedConsumer1626261

DressLily and Rosegal Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Affordable pricing
  • Website
  • Styles
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Useless customer service
  • Quality was awful
  • Sizing

DressLily and Rosegal Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

DressLily and Rosegal Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

DressLily and Rosegal Latest Reviews

Recent published reviews

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order...

Read all 3389 reviews
2.6

I still have not recieved my order!

Read all 2015 reviews

DressLily and Rosegal Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)
  • Rosegal Shipping Service (341 reviews)
  • Rosegal Clothing (169 reviews)
  • Rosegal Customer Care (137 reviews)