PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Rosegal

DressLily and Rosegal Overview

Total reviews 3440 2164
Company responses 0 0
Issues resolved 14 14

DressLily and Rosegal Consumer Ratings

Rank
536 out of 2182 in Footwear and Clothing category
361 out of 2182 in Footwear and Clothing category
Customer service
306 in category
198 in category
Website
446 in category
322 in category
Delivery Service
417 in category
269 in category
Product or Service Quality
367 in category
259 in category

DressLily and Rosegal Rating Details

Customer service
1.5 (1310 reviews)
1.9 (880 reviews)
Reviewer's quote

...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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I tried going through their customer service emails where it says they will "get back to you withing 24 hours" I sent 8 messages over the course of a week and received no response and the messages are sent through their website. Poor quality product, sized incorrectly way too small I normally am a...

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Website
2.1 (1297 reviews)
2.5 (882 reviews)
Reviewer's quote

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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...I do not have an order number because I received it as a gift, but that's what the website keeps asking for. I have no way of obtaining that information. I just want my money for it..

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Delivery Service
1.6 (1194 reviews)
2.1 (813 reviews)
Reviewer's quote

There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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...” Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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Product or Service Quality
1.8 (1166 reviews)
2.1 (836 reviews)
Reviewer's quote

I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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This company shipped my product to the wrong address. I chatted with a robot who claimed to have changed my address but when they shipped it, it wasn't changed at all now its going to the wrong place. I am very upset this also happened last year..

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DressLily and Rosegal Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Affordable pricing
  • Website
  • Styles
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Useless customer service
  • Quality was awful
  • Horrible customer service

DressLily and Rosegal Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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5

Company charged me but never delivered. Customer service never replied to my inquiry of my order of over 6 weeks ago.

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DressLily and Rosegal Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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1

I ordered this item before Christmas and has been over two months now. I have been talking to support and they have not...

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DressLily and Rosegal Latest Reviews

Recent published reviews
No votes

Wrong number when called customer service.

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No votes

I have not received my order. Nor has anyone contacted me on this issue.

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1

I called and asked for a refund because I have not received the dress going on 3 months now I would not recommend...

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4.9

I am very pleased with my purchases... I received them &;;;;;;;;;;;;;;;;;;;;;;;;;; your communication was on point...

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DressLily and Rosegal Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)
  • Rosegal Shipping Service (356 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Dress (108 reviews)