PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Rosegal

DressLily and Rosegal Overview

Total reviews 3438 2151
Company responses 0 0
Issues resolved 14 14

DressLily and Rosegal Consumer Ratings

Rank
508 out of 2100 in Footwear and Clothing category
350 out of 2100 in Footwear and Clothing category
Customer service
294 in category
198 in category
Website
429 in category
306 in category
Delivery Service
388 in category
247 in category
Product or Service Quality
343 in category
246 in category

DressLily and Rosegal Rating Details

Customer service
1.5 (1310 reviews)
1.9 (878 reviews)
Reviewer's quote

...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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I tried going through their customer service emails where it says they will "get back to you withing 24 hours" I sent 8 messages over the course of a week and received no response and the messages are sent through their website. Poor quality product, sized incorrectly way too small I normally am a...

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Website
2.1 (1296 reviews)
2.5 (878 reviews)
Reviewer's quote

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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...I do not have an order number because I received it as a gift, but that's what the website keeps asking for. I have no way of obtaining that information. I just want my money for it..

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Delivery Service
1.6 (1192 reviews)
2.1 (808 reviews)
Reviewer's quote

There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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...” Delivery service works quickly. After 2 weeks my order arrived and I was very happy after seeing the products that I ordered they are exactly what I expected. The service works perfectly and professionally, always rad to help..

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Product or Service Quality
1.8 (1165 reviews)
2.1 (832 reviews)
Reviewer's quote

I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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This company shipped my product to the wrong address. I chatted with a robot who claimed to have changed my address but when they shipped it, it wasn't changed at all now its going to the wrong place. I am very upset this also happened last year..

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DressLily and Rosegal Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Affordable pricing
  • Website
  • Styles
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Useless customer service
  • Quality was awful
  • Horrible customer service

DressLily and Rosegal Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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5

Company charged me but never delivered. Customer service never replied to my inquiry of my order of over 6 weeks ago.

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DressLily and Rosegal Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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1

I ordered this item before Christmas and has been over two months now. I have been talking to support and they have not...

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DressLily and Rosegal Latest Reviews

Recent published reviews
No votes

No order after 3 wedlock Imo pissed call me at +18706564407

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1

i need my money its been 6-8 weeks keep getting the run aroundhedhno

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No votes

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit...

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No votes

HI there just woundering why l cant get on to my account l tryed to log on but it says access denied is there something...

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DressLily and Rosegal Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)
  • Rosegal Shipping Service (355 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (139 reviews)