PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raffaello Network and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raffaello Network
DressLily

Raffaello Network and DressLily Overview

Total reviews
31
3394
Company responses
0
0
Issues resolved
0
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3394 reviews. It is 3363 reviews more than Raffaello Network received since Sep 18, 2008.

Raffaello Network and DressLily Consumer Ratings

Rank
553 out of 2293 in Footwear and Clothing category
409 out of 2293 in Footwear and Clothing category
Customer service
315 in category
260 in category
Exchange, Refund and Cancellation Policy
232 in category
252 in category
Website
353 in category
385 in category

According to consumer ratings and reviews, DressLily ranks 144 points higher in the Footwear and Clothing category than Raffaello Network. People gave Raffaello Network 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 642 points higher than the worst rated brand in this category. At the same time, DressLily was rated 1.5 stars for Customer service criterion in this category and it is 697 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Raffaello Network has a higher rating than DressLily. Regarding Website criterion, consumers gave Raffaello Network 2.3 stars and it is 63% greater than other in category. DressLily however was rated 2.1 stars and it is 60% greater than other in category.

Raffaello Network and DressLily Rating Details

Customer service
1.4 (10 reviews)
1.5 (1297 reviews)
Reviewer's quote

...I wrote to RAFFAELLO NETWORK customer service describing the problem. They answer the following: 1. Hogan does not accept any responsability...

Elisabetta G

...Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...

Janelli
Exchange, Refund and Cancellation Policy
1.6 (8 reviews)
1.5 (1121 reviews)
Reviewer's quote

Order confirmed immediately, contacted again in a very reasonable timeframe to let me know that the item was no longer available and refund processed without delay. I will use the site again..

PissedConsumer1159016

...Asked for a refund on shipping and was told it is out of there control..

PissedConsumer1668491
Website
2.3 (8 reviews)
2.1 (1284 reviews)
Reviewer's quote

...when I checked the price on their website again, the price had gone up from when I purchased to AUD$858. When I went back to them again with this they still tried to charge me so much more. Horrible experience, now waiting for the amount to hopefully be returned to my card..

PissedConsumer895030

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

Raffaello Network and DressLily Pros and Cons

Pros
  • On line
  • Wrong delivery
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Insulted me with allegations of imaging the problem
  • Wrong delivery
  • No complaint procedures
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Raffaello Network and DressLily Most Positive Reviews

Top rated reviews
4.3

Order confirmed immediately, contacted again in a very reasonable timeframe to let me know that the item was no longer...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Raffaello Network and DressLily Most Critical Reviews

Lowest rated reviews
1

I purchased a pair of shoes online with this company for $699 AUD + $16.12 shipping. I requested a receipt to confirm...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Raffaello Network and DressLily Latest Reviews

Recent published reviews
1.3

I ordered 315 X6 and so far three of the candies had no almonds. I am totally dissatisfied and I expect Some sort of...

Read all 31 reviews

No response on phone or email

Read all 3394 reviews

Raffaello Network and DressLily Products and Services

Most reviewed product and services
  • Raffaello Network Customer Care (1 review)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (236 reviews)
  • Dresslily Clothing (195 reviews)