PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily
Rack Room Shoes

DressLily and Rack Room Shoes Overview

Total reviews 3439 92
Company responses 0 0
Issues resolved 14 0

DressLily and Rack Room Shoes Consumer Ratings

Rank
523 out of 2140 in Footwear and Clothing category
397 out of 2140 in Footwear and Clothing category
Customer service
No votes
256 in category
Website
No votes
395 in category
Delivery Service
No votes
264 in category
Product or Service Quality
No votes
329 in category

DressLily and Rack Room Shoes Rating Details

Customer service
No votes
1.6 (41 reviews)
Reviewer's quote

...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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...not order from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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Website
No votes
2.2 (38 reviews)
Reviewer's quote

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Online order confusion from pickup store

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Delivery Service
No votes
2 (34 reviews)
Reviewer's quote

There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

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Product or Service Quality
No votes
1.9 (43 reviews)
Reviewer's quote

I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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...LONG STORY SHORT NO PRODUCT AND MY MONEY IS GONE AND MY MOM'S MOTHER'S DAY WAS RUINED..

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DressLily and Rack Room Shoes Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Selection of shoes
  • Shoes
  • Se resbalan
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Store manager
  • Customer service
  • Customer care online is awful - product delivery is awful

DressLily and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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DressLily and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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DressLily and Rack Room Shoes Latest Reviews

Recent published reviews
1

I called and asked for a refund because I have not received the dress going on 3 months now I would not recommend...

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No votes

Today, October 20, 2020 I called the 800 number for Rack Room and my customer service rep ( her name was Verdell) was ve...

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1

Ordered dress back in August still no dress keep sending emails keep getting what seems automated responses same...

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1.6

Online order confusion from pickup store

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DressLily and Rack Room Shoes Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Shipping Service (4 reviews)
  • Rack Room Shoes Sales Representative (2 reviews)