PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popjulia and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popjulia
DressLily

Popjulia and DressLily Overview

Total reviews
190
3445
Company responses
0
0
Issues resolved
1
14

Popjulia and DressLily Consumer Ratings

Rank
781 out of 2008 in Footwear and Clothing category
480 out of 2008 in Footwear and Clothing category
Delivery Service
491 in category
376 in category
Customer service
458 in category
296 in category
Product or Service Quality
518 in category
337 in category
Exchange, Refund and Cancellation Policy
465 in category
294 in category

Popjulia and DressLily Rating Details

Delivery Service
1.2 (94 reviews)
1.6 (1196 reviews)
Reviewer's quote

...Email, customer service, customer support, help desk,no success. I wonder if it exist..

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Customer service
1.2 (94 reviews)
1.5 (1312 reviews)
Reviewer's quote

...Today I received my first email response from their customer service; informing me that returns are expensive and lengthy as they're sent to China at owners expense. As an alternative they generously offer me a 15% cash refund for my items if I keep them. SERIOUSLY??! What a scam!..

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Product or Service Quality
1.2 (92 reviews)
1.8 (1169 reviews)
Reviewer's quote

Don’t order from this website, the products you buy have nothing to do with the pictures (quality and design are the cheapest I have ever seen). No return you are simply losing your time energy and money. This company should be reported as a fraud..

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...Never received product..

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Exchange, Refund and Cancellation Policy
1 (89 reviews)
1.5 (1138 reviews)
Reviewer's quote

...Purchase via Paypal, trying to get refund from them, but they are a joke too. Even though I forwarded emails clearly showing Rosy Mori know that the items are sitting in Customs, Paypal is arguing we didn't send correct address on package. Unbelievable..

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Popjulia and DressLily Pros and Cons

Pros
  • No positives for this company
  • Products and styles
  • Ease of ordering and delivery time
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Low quality of the dresses
  • Service
  • Terrible experience
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Popjulia and DressLily Most Positive Reviews

Top rated reviews
5

After seeing all bad reviews I was afraid of getting ripped off but I bought a pair of sandles came before said...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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4.8

I ordered a pair of shoes and then got worried because of all the negative reviews I read but, I finally got my shoes....

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Popjulia and DressLily Most Critical Reviews

Lowest rated reviews
1

Do NOT buy from Popjulia. Their China name for returns is Runfa Xu. Their product images are great. What they ship you...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Very poor quality items...spent $262.00 for these items. Two came in size I did not order....other items have not...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Popjulia and DressLily Latest Reviews

Recent published reviews
1

Appalling and bad customer service especially in regard to returning goods and substandard items. Website looks...

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1.7

I have been trying to get my order sent out to me for about 5 to 6 weeks. What have I gotten for ordering from Dress...

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No votes

Do not order from this company they are a scam I ordered tops for my daughter over a month ago they keep sending me an...

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No votes

Wrong number for customer service, these items are too small, I want a refund..Thank you

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Popjulia and DressLily Products and Services

Most reviewed product and services
  • Popjulia Shipping Service (54 reviews)
  • Popjulia Customer Care (13 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)