PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popjulia and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popjulia
DressLily

Popjulia and DressLily Overview

Total reviews 190 3439
Company responses 0 0
Issues resolved 1 14

Popjulia and DressLily Consumer Ratings

Rank
844 out of 2133 in Footwear and Clothing category
521 out of 2133 in Footwear and Clothing category
Customer service
430 in category
No votes
Delivery Service
480 in category
No votes
Product or Service Quality
513 in category
No votes
Exchange, Refund and Cancellation Policy
452 in category
No votes

Popjulia and DressLily Rating Details

Customer service
1.2 (94 reviews)
No votes
Reviewer's quote

...Email, customer service, customer support, help desk,no success. I wonder if it exist..

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...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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Delivery Service
1.2 (94 reviews)
No votes
Reviewer's quote

has my order return been processed yet? it was sent back on 3/22/2019 by the united states postal service, tracking number UH016908221US), seems like taking excessive time to credit my account. thanks for looking into this matter, Larry Kent..

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Product or Service Quality
1.2 (92 reviews)
No votes
Reviewer's quote

Don’t order from this website, the products you buy have nothing to do with the pictures (quality and design are the cheapest I have ever seen). No return you are simply losing your time energy and money. This company should be reported as a fraud..

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I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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Exchange, Refund and Cancellation Policy
1 (89 reviews)
No votes
Reviewer's quote

...Purchase via Paypal, trying to get refund from them, but they are a joke too. Even though I forwarded emails clearly showing Rosy Mori know that the items are sitting in Customs, Paypal is arguing we didn't send correct address on package. Unbelievable..

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Popjulia and DressLily Pros and Cons

Pros
  • No positives for this company
  • Products and styles
  • Ease of ordering and delivery time
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Low quality of the dresses
  • Service
  • Terrible experience
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Popjulia and DressLily Most Positive Reviews

Top rated reviews
5

After seeing all bad reviews I was afraid of getting ripped off but I bought a pair of sandles came before said...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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4.8

I ordered a pair of shoes and then got worried because of all the negative reviews I read but, I finally got my shoes....

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Popjulia and DressLily Most Critical Reviews

Lowest rated reviews
1

Do NOT buy from Popjulia. Their China name for returns is Runfa Xu. Their product images are great. What they ship you...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Very poor quality items...spent $262.00 for these items. Two came in size I did not order....other items have not...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Popjulia and DressLily Latest Reviews

Recent published reviews
1

Appalling and bad customer service especially in regard to returning goods and substandard items. Website looks...

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1

I called and asked for a refund because I have not received the dress going on 3 months now I would not recommend...

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No votes

Do not order from this company they are a scam I ordered tops for my daughter over a month ago they keep sending me an...

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1

Ordered dress back in August still no dress keep sending emails keep getting what seems automated responses same...

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Popjulia and DressLily Products and Services

Most reviewed product and services
  • Popjulia Shipping Service (54 reviews)
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)