PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Midnight Velvet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily

DressLily

1.8
Midnight Velvet

Midnight Velvet

Has verified representatives
2.6
DressLily
Midnight Velvet

DressLily and Midnight Velvet Overview

Total reviews
3388
209
Company responses
0
30
Issues resolved
13
1

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3388 reviews. It is 3179 reviews more than Midnight Velvet received since Oct 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with DressLily customer support team and Midnight Velvet customer service.

DressLily and Midnight Velvet Consumer Ratings

Rank
397 out of 2463 in Footwear and Clothing category
151 out of 2463 in Footwear and Clothing category
Customer service
251 in category
128 in category
Website
365 in category
215 in category
Delivery Service
328 in category
103 in category

According to consumer ratings and reviews, Midnight Velvet ranks 246 points higher in the Footwear and Clothing category than DressLily. People gave DressLily 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 661 points higher than the worst rated brand in this category. At the same time, Midnight Velvet was rated 2.2 stars for Customer service criterion in this category and it is 784 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Midnight Velvet has a higher rating than DressLily. Regarding Delivery Service criterion, consumers gave DressLily 1.6 stars and it is 64% greater than other in category. Midnight Velvet however was rated 2.9 stars and it is 89% greater than other in category.

DressLily and Midnight Velvet Rating Details

Customer service
1.5 (1294 reviews)
2.2 (61 reviews)
Reviewer's quote

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250

Employment changes and I needed to modify my monthly payments plan for my first paycheck date

Cleveland
Website
2.1 (1283 reviews)
2.8 (58 reviews)
Reviewer's quote

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686

I received the Supper plush sofa. The directions were total crap. I have assembled most of the furniture in my house over the last 20 years and these direction were by far the worse and I've assembled furniture when they were in a different language . I called for help as you see it didn't come out...

Debbe W
Delivery Service
1.6 (1175 reviews)
2.9 (41 reviews)
Reviewer's quote

...So, two weeks later, I contacted Customer Service to ask, and they said that they had received the money, and that the order was now processing. It has been processing ever since. Honestly, I'm not sure I'm going to be the same size when these clothes finally arrive...

Charlotte C

They change your account number plus your phone so you cant keep up with your account. They set you up more then one account& every time you order they put hard inquiry on ur credit plus continue to add on but you never get them Paid in Full. I never seen any account you cant lookup online. IM...

Jake i

DressLily and Midnight Velvet Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Products are ok
  • Dislike
  • Love their clothes
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Customer service
  • Credit department
  • Not helpful or honest with problems

DressLily and Midnight Velvet Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

5

Good company love them, honest company.

DressLily and Midnight Velvet Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

1

Midnight Velvet continues to charge me after I have paid the balance. I will never use this company again! Please check...

DressLily and Midnight Velvet Latest Reviews

Recent published reviews
4.8

can sending phone number i will call you i want to replace a order?

Read all 3388 reviews

Item arrived today with *** in the dress. I need to return it but need a prepaid shipping label.

Read all 209 reviews

DressLily and Midnight Velvet Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)
  • Midnight Velvet Account (30 reviews)
  • Midnight Velvet Customer Care (15 reviews)
  • Midnight Velvet Shoes (6 reviews)