PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DressLily and Midnight Velvet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DressLily

DressLily

1.8
Midnight Velvet

Midnight Velvet

Has Verified Representatives
2.7
DressLily
Midnight Velvet

DressLily and Midnight Velvet Overview

Total reviews
3449
237
Company responses
0
55
Issues resolved
14
1

DressLily and Midnight Velvet Consumer Ratings

Rank
493 out of 2060 in Footwear and Clothing category
173 out of 2060 in Footwear and Clothing category
Customer service
296 in category
135 in category
Website
425 in category
245 in category
Delivery Service
379 in category
137 in category
Product or Service Quality
339 in category
153 in category

DressLily and Midnight Velvet Rating Details

Customer service
1.5 (1312 reviews)
2.2 (69 reviews)
Reviewer's quote

...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Customer service was unable to assist me and told me to call back later to talk to someone else..

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Website
2.1 (1301 reviews)
2.8 (66 reviews)
Reviewer's quote

...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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I bought a curio cabinet that was delivered to me May 26, 2020. It came in all broken &;;;;;;;;;;;;;;;;;; some parts in pieces. I called for a return label several times and of today's date, 7/7/2020, I still have not received one. Don't purchase from them.

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Delivery Service
1.6 (1196 reviews)
2.8 (53 reviews)
Reviewer's quote

There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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...Customer service was polite and told me I had to pay $4 extra dollars to pay my order on there for Midnight Velvet and 7th Avenue. That I didn't care for, but you do what you have to do. Thank you...

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Product or Service Quality
1.8 (1170 reviews)
2.5 (59 reviews)
Reviewer's quote

...Never received product..

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I received two hard Inquiries and I called customer service and was placed on hold for ten minutes and after holding was disconnected. I decided to send a certified letter to them requesting that they explain why I had two hard Inquiries one on 11-16-18 and 2-8-19, when I've a credit limit of...

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DressLily and Midnight Velvet Pros and Cons

Pros
  • Good pricing
  • Cute clothes
  • Product is cute
  • Dislike
  • Products are ok
  • Love their clothes
Cons
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money
  • Customer service
  • Credit department
  • Not helpful or honest with problems

DressLily and Midnight Velvet Most Positive Reviews

Top rated reviews
5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Good company love them, honest company.

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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5

Love all items in catalog!!! Also would love love to purchace VL 650686 Heirloom Rose Comforter...Got to have it.ASAP....

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DressLily and Midnight Velvet Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Midnight Velvet continues to charge me after I have paid the balance. I will never use this company again! Please check...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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1

I've been a customer of Midnight Velvet and their sister companies Through The Country Door and Seventh Avenue for over...

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DressLily and Midnight Velvet Latest Reviews

Recent published reviews
2.4

Put the wrong address on the package never got it

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No votes

I was charged for an account that i 've never opened i was denied for credit in a letter and never received the item...

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No votes

My order #1W6AJ7R35288, ordered 5-1-2020 has not been delivered yet as of 8-3-2020. It has been already charged to my...

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1

I bought a curio cabinet that was delivered to me May 26, 2020. It came in all broken &;;;;;;;;;;;;;;;;;; some...

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DressLily and Midnight Velvet Products and Services

Most reviewed product and services
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)
  • Midnight Velvet Account (32 reviews)
  • Midnight Velvet Customer Care (19 reviews)
  • Midnight Velvet Shipping Service (9 reviews)