PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HerRoom and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HerRoom
DressLily

HerRoom and DressLily Overview

Total reviews
43
3449
Company responses
0
0
Issues resolved
0
14

HerRoom and DressLily Consumer Ratings

Rank
341 out of 2055 in Footwear and Clothing category
494 out of 2055 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
267 in category
294 in category
Customer service
259 in category
302 in category
Product or Service Quality
207 in category
343 in category
Delivery Service
293 in category
383 in category

HerRoom and DressLily Rating Details

Exchange, Refund and Cancellation Policy
1.6 (16 reviews)
1.5 (1138 reviews)
Reviewer's quote

...Through the chat, I requested cancellation of 3 items I hadn't yet received and Windy B. told me she would cancel them. There was not an option to get an email transcript of our chat, and though I requested a confirmation email for the cancellation, I've yet to receive it...

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Customer service
1.6 (14 reviews)
1.5 (1312 reviews)
Reviewer's quote

The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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...Thank you for your patience and understanding, Best regards, dresslily Customer Service..

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Product or Service Quality
2.3 (13 reviews)
1.8 (1170 reviews)
Reviewer's quote

...I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items...

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...Never received product..

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Delivery Service
2 (13 reviews)
1.6 (1196 reviews)
Reviewer's quote

The customer service person was perfect! Thank you!..

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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HerRoom and DressLily Pros and Cons

Pros
  • Quality merchandise
  • Please refer to my comments
  • Variety of selection in bra size
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Customer service
  • Return policy screws cutomer for a return
  • Will not follow through with returning calls or emails
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

HerRoom and DressLily Most Positive Reviews

Top rated reviews
5

The customer service person was perfect! Thank you!

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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HerRoom and DressLily Most Critical Reviews

Lowest rated reviews
1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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HerRoom and DressLily Latest Reviews

Recent published reviews
1

Need surgery soon, no use for bra now. Want to return it.Nonen

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2.4

Put the wrong address on the package never got it

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1

The return process is a scam and so is customer service! Their online process is not functioning and customer service...

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No votes

My order #1W6AJ7R35288, ordered 5-1-2020 has not been delivered yet as of 8-3-2020. It has been already charged to my...

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HerRoom and DressLily Products and Services

Most reviewed product and services
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)
  • Dresslily Shipping Service (692 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)