PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Drake Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Drake Software

Taxact and Drake Software Overview

Total reviews
137
35
Company responses
0
0
Issues resolved
0
0

Taxact and Drake Software Consumer Ratings

Rank
36 out of 215 in Taxes category
51 out of 1028 in Software category
Website
27 in category
53 in category
Customer service
31 in category
41 in category
Billing Practices
21 in category
43 in category
Product or Service Quality
19 in category
46 in category

Taxact and Drake Software Rating Details

Website
1.6 (76 reviews)
3.7 (18 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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I have used Drake Software since 1989. They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee.The fact they are privately owned puts them above the rest. Intuit will nickel and dime you to death for anything they can; Drake...

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Customer service
1.1 (74 reviews)
3.4 (23 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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Billing Practices
1.4 (65 reviews)
3.6 (19 reviews)
Reviewer's quote

No coupon applied to my package

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In their 2019 software you are now required to answer the IRS virtual currency question. The problem is they put this question on the foreign accounts page and now when you answer the virtual currency question your are forced by the software to answer all the foreign account questions also even if...

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Product or Service Quality
1.5 (62 reviews)
3.4 (19 reviews)
Reviewer's quote

...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

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...NEVER, and I mean that, have I had bad service. When asked if I mind being put on hold, I respond that I'm asking for help and it that is what it takes, absolutely do not mind. Kindness goes much farther than bitchiness..

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Taxact and Drake Software Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • Telephone policies
  • Such a good price
  • Speed
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Customer service
  • It did not meet my needs
  • Software interface

Taxact and Drake Software Most Positive Reviews

Top rated reviews
No votes
5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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No votes
5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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Taxact and Drake Software Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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Taxact and Drake Software Latest Reviews

Recent published reviews
No votes

The problem got resolved. Everything is fine.

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No votes

Was treated very poorly by sam

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No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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Taxact and Drake Software Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Drake Software Tax Software (21 reviews)