PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drake Software and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drake Software
Taxact

Drake Software and Taxact Overview

Total reviews 35 140
Company responses 0 0
Issues resolved 0 0

Drake Software and Taxact Consumer Ratings

Rank
49 out of 1066 in Software category
38 out of 221 in Taxes category
Customer service
39 in category
31 in category
Product or Service Quality
49 in category
17 in category
Billing Practices
42 in category
19 in category
Website
55 in category
26 in category

Drake Software and Taxact Rating Details

Customer service
3.4 (23 reviews)
1.2 (75 reviews)
Reviewer's quote

...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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Terrible they have no customer service say they can’t take your call..

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Product or Service Quality
3.4 (19 reviews)
1.6 (64 reviews)
Reviewer's quote

...They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee. The fact they are privately owned puts them above the rest...

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...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

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Billing Practices
3.6 (19 reviews)
1.4 (66 reviews)
Reviewer's quote

In their 2019 software you are now required to answer the IRS virtual currency question. The problem is they put this question on the foreign accounts page and now when you answer the virtual currency question your are forced by the software to answer all the foreign account questions also even if...

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I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

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Website
3.7 (18 reviews)
1.7 (78 reviews)
Reviewer's quote

Drake tax software is fast, easy to update, affordable. I have been using drake software for 18 years. Many tax software want me to change, but I would not. I also like Client write up accounting software, but now they are change it to Drake accounting. It is just too much problems especially I use...

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...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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Drake Software and Taxact Pros and Cons

Pros
  • Telephone policies
  • Such a good price
  • Speed
  • Fact that you could do the taxes online
  • Previous years guaranteed low pricing for regular customers
  • Ease of use aside from the deceitful pricing
Cons
  • Customer service
  • It did not meet my needs
  • Software interface
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

Drake Software and Taxact Most Positive Reviews

Top rated reviews
5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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3.8

I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

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5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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No votes

Drake Software and Taxact Most Critical Reviews

Lowest rated reviews
1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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Drake Software and Taxact Latest Reviews

Recent published reviews
No votes

Was treated very poorly by sam

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1

They don't want to answer the phone for questions about my return, but, they take your money for services rendered and...

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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No votes

I can not find the box to check for depending on up pin

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Drake Software and Taxact Products and Services

Most reviewed product and services
  • Drake Software Tax Software (21 reviews)
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (12 reviews)
  • Taxact Website (7 reviews)