PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drake Software and Lacerte Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drake Software
Lacerte Software

Drake Software and Lacerte Software Overview

Total reviews 35 12
Company responses 0 0
Issues resolved 0 0

Drake Software and Lacerte Software Consumer Ratings

Rank
48 out of 1065 in Software category
192 out of 1065 in Software category
Customer service
39 in category
93 in category
Product or Service Quality
49 in category
175 in category
Billing Practices
42 in category
83 in category
Price Affordability
60 in category
228 in category

Drake Software and Lacerte Software Rating Details

Customer service
3.4 (23 reviews)
1.8 (5 reviews)
Reviewer's quote

...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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...You cannot count on this software or this company! Absolutely the worst customer service for an inferior product! April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in the same situation...

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Product or Service Quality
3.4 (19 reviews)
1.3 (6 reviews)
Reviewer's quote

...They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee. The fact they are privately owned puts them above the rest...

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The product has been excellent up to the point when Intuit Systems purchased them. There are more and more program defects, [no longer computes Florida depreciation property, new programming on Qualified Business Income Deduction has limitations and limitations on e-Filing functionality]. The...

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Billing Practices
3.6 (19 reviews)
2 (5 reviews)
Reviewer's quote

In their 2019 software you are now required to answer the IRS virtual currency question. The problem is they put this question on the foreign accounts page and now when you answer the virtual currency question your are forced by the software to answer all the foreign account questions also even if...

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I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software updated and my clients information brought forward from 2016. every service rep has been unable to do it correctly. I am now waiting for over 30 minutes to get thru to try it again,...

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Price Affordability
3.9 (18 reviews)
1 (5 reviews)
Reviewer's quote

...The price is so reasonable that I thought - this can't be good. I'll never go back to the others. There was a learning curve, but I actually enjoyed that...

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Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak with my specific rep who didnt make contact by the deadline. Now they require me to pay $2000 more. Im furious. The company doesnt value customers

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Drake Software and Lacerte Software Pros and Cons

Pros
  • Telephone policies
  • Such a good price
  • Speed
  • Ease of use
Cons
  • Customer service
  • It did not meet my needs
  • Software interface
  • Poor design of software and poor tecnical support

Drake Software and Lacerte Software Most Positive Reviews

Top rated reviews
5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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3.3

I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems pu...

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5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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No votes

Drake Software and Lacerte Software Most Critical Reviews

Lowest rated reviews
1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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1.1

My company is a small CPA firm in NYC. We've been subscribing to Lacerte's tax software for the past 4 tax seasons....

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Drake Software and Lacerte Software Latest Reviews

Recent published reviews
No votes

Was treated very poorly by sam

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1.8

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak...

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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1.5

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in...

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Drake Software and Lacerte Software Products and Services

Most reviewed product and services
  • Drake Software Tax Software (21 reviews)
  • Lacerte Software Tax Software (7 reviews)
  • Lacerte Software Technical Support (2 reviews)