PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Drake Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Drake Software

Intuit and Drake Software Overview

Total reviews
390
35
Company responses
0
0
Issues resolved
2
0

Intuit and Drake Software Consumer Ratings

Rank
195 out of 1043 in Software category
50 out of 1043 in Software category
Customer service
133 in category
41 in category
Website
171 in category
54 in category
Diversity of Products or Services
164 in category
50 in category
Billing Practices
116 in category
42 in category

Intuit and Drake Software Rating Details

Customer service
1.3 (132 reviews)
3.4 (23 reviews)
Reviewer's quote

For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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Website
1.8 (126 reviews)
3.7 (18 reviews)
Reviewer's quote

I purchased QB 5 years ago from their website for a lot of $$$ and now my license # is invalid?!? First call to support got me nowhere lost an hour of my life and locked my account. Can't do my taxes, can't send invoices or receive payments. Second call to QB another hour wasted and an offer to get...

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I have used Drake Software since 1989. They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee.The fact they are privately owned puts them above the rest. Intuit will nickel and dime you to death for anything they can; Drake...

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Diversity of Products or Services
1.9 (107 reviews)
3.6 (18 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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Drake tax software is fast, easy to update, affordable. I have been using drake software for 18 years. Many tax software want me to change, but I would not. I also like Client write up accounting software, but now they are change it to Drake accounting. It is just too much problems especially I use...

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Billing Practices
1.6 (99 reviews)
3.6 (19 reviews)
Reviewer's quote

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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In their 2019 software you are now required to answer the IRS virtual currency question. The problem is they put this question on the foreign accounts page and now when you answer the virtual currency question your are forced by the software to answer all the foreign account questions also even if...

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Intuit and Drake Software Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Telephone policies
  • Such a good price
  • Speed
Cons
  • Customer service
  • Customer service experience
  • Unauthorized charge
  • Customer service
  • It did not meet my needs
  • Software interface

Intuit and Drake Software Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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5

Gave me the answer I needed

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5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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Intuit and Drake Software Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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Intuit and Drake Software Latest Reviews

Recent published reviews
1

Intuit payroll calculates taxes wrong and instead of resolving the problem they refer people to the IRS... horrible...

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No votes

Was treated very poorly by sam

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No votes

I have not received an email back about my refund for the tax service I didnt use and got charged extra for!

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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Intuit and Drake Software Products and Services

Most reviewed product and services
  • Intuit Tax Software (99 reviews)
  • Intuit Customer Care (32 reviews)
  • Intuit Quickbooks Management Software (12 reviews)
  • Drake Software Tax Software (21 reviews)