PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drake Software and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drake Software
Intuit

Drake Software and Intuit Overview

Total reviews 35 385
Company responses 0 0
Issues resolved 0 2

Drake Software and Intuit Consumer Ratings

Rank
48 out of 1066 in Software category
220 out of 1066 in Software category
Customer service
39 in category
No votes
Product or Service Quality
49 in category
No votes
Billing Practices
42 in category
No votes
Price Affordability
60 in category
No votes

Drake Software and Intuit Rating Details

Customer service
3.4 (23 reviews)
No votes
Reviewer's quote

...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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My payroll service for accountants has always had a special customer service number you could call when you needed assistance. They took this away and now only have chat options. My issue too me over five hours of my time to resolve which could have been handled in 10 minutes worth of phone...

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Product or Service Quality
3.4 (19 reviews)
No votes
Reviewer's quote

...They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee. The fact they are privately owned puts them above the rest...

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For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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Billing Practices
3.6 (19 reviews)
No votes
Reviewer's quote

In their 2019 software you are now required to answer the IRS virtual currency question. The problem is they put this question on the foreign accounts page and now when you answer the virtual currency question your are forced by the software to answer all the foreign account questions also even if...

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...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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Price Affordability
3.9 (18 reviews)
No votes
Reviewer's quote

...The price is so reasonable that I thought - this can't be good. I'll never go back to the others. There was a learning curve, but I actually enjoyed that...

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I tried to access my Desktop training material to show them and give them a product compression and features sheet and price hoping at the end i can land this client. when I logged in to my Proadvisor Portal and tried to access my desktop training material , I couldn't access it. I contacted...

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Drake Software and Intuit Pros and Cons

Pros
  • Telephone policies
  • Such a good price
  • Speed
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • It did not meet my needs
  • Software interface
  • Customer service
  • Customer service experience
  • Unauthorized charge

Drake Software and Intuit Most Positive Reviews

Top rated reviews
5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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5

Prompt reply and Very Helpful

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Drake Software and Intuit Most Critical Reviews

Lowest rated reviews
1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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Drake Software and Intuit Latest Reviews

Recent published reviews
No votes

Was treated very poorly by sam

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1

The its said they have not recieve my return. After I filed with u in July

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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1

My payroll service for accountants has always had a special customer service number you could call when you needed...

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Drake Software and Intuit Products and Services

Most reviewed product and services
  • Drake Software Tax Software (21 reviews)
  • Intuit Tax Software (99 reviews)
  • Intuit Customer Care (34 reviews)
  • Intuit Quickbooks Management Software (12 reviews)