PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drake Software and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drake Software
Hr Block

Drake Software and Hr Block Overview

Total reviews 35 1183
Company responses 0 0
Issues resolved 0 6

Drake Software and Hr Block Consumer Ratings

Rank
48 out of 1066 in Software category
31 out of 221 in Taxes category
Customer service
39 in category
23 in category
Billing Practices
42 in category
21 in category
Product or Service Quality
49 in category
23 in category
Diversity of Products or Services
52 in category
20 in category

Drake Software and Hr Block Rating Details

Customer service
3.4 (23 reviews)
1.5 (350 reviews)
Reviewer's quote

...In 2007, things were great, never had a problem, and customer service was exceptional. Over time, the customer service especially has dwindled. As mentioned by another consumer, its a daunting task to move many clients to a new platform which is also why I haven't changed software yet...

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...Customer Service is down right sickening and unprofessional..

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Billing Practices
3.6 (19 reviews)
1.4 (259 reviews)
Reviewer's quote

I have used Drake Software since 1989. They are a very remarkable company and their service is unmatched in the industry. I am a CPA and I am not a Drake employee.The fact they are privately owned puts them above the rest. Intuit will nickel and dime you to death for anything they can; Drake...

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...Bad business practices..

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Product or Service Quality
3.4 (19 reviews)
1.5 (282 reviews)
Reviewer's quote

...NEVER, and I mean that, have I had bad service. When asked if I mind being put on hold, I respond that I'm asking for help and it that is what it takes, absolutely do not mind. Kindness goes much farther than bitchiness..

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Diversity of Products or Services
3.6 (18 reviews)
1.7 (299 reviews)
Reviewer's quote

Drake tax software is fast, easy to update, affordable. I have been using drake software for 18 years. Many tax software want me to change, but I would not. I also like Client write up accounting software, but now they are change it to Drake accounting. It is just too much problems especially I use...

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...You will be expected to sell products like Tax Identity Shield although no clients ever seemed to benefit from the product. Since managers have no tax experience a preparer should expect to get no help from them. Suggestions and any sort of criticism is expressly ignored...

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Drake Software and Hr Block Pros and Cons

Pros
  • Telephone policies
  • Such a good price
  • Speed
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Customer service
  • It did not meet my needs
  • Software interface
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Drake Software and Hr Block Most Positive Reviews

Top rated reviews
5

Iused Drake software iback in 2013. OMG. NO TESTING. I MEAN ZERO based on my experience.

I was sofurious I was banne...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Drake Software and Hr Block Most Critical Reviews

Lowest rated reviews
1

I purchased drake tax software. a day later I asked for refund. The tax software is not easy to use. They going to tell...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for....

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Drake Software and Hr Block Latest Reviews

Recent published reviews
No votes

Was treated very poorly by sam

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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No votes

I ordered fish tacos to go. And Sam tarazon treated me very poorly. Someone please call me. The last time I ate at...

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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Drake Software and Hr Block Products and Services

Most reviewed product and services
  • Drake Software Tax Software (21 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)