PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Wellness and Rec Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Wellness
Rec Direct

Dr Wellness and Rec Direct Overview

Total reviews
17
50
Company responses
0
0
Issues resolved
1
0

Dr Wellness and Rec Direct Consumer Ratings

Rank
87 out of 256 in Pools, Spas and Plumbing Supplies category
82 out of 256 in Pools, Spas and Plumbing Supplies category
Value for money
72 in category
68 in category
Customer service
53 in category
70 in category
Price Affordability
83 in category
46 in category
Website
94 in category
83 in category

Dr Wellness and Rec Direct Rating Details

Value for money
1.3 (12 reviews)
1.5 (17 reviews)
Reviewer's quote

...no warranty if you put it in a space in the deck no money back if it doesn't work this was our first new hot tub- we have had much better luck with used hot tubs … this was a horrible experience..

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...Said they would refund money which never happened. Den of thieves..

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Customer service
1.5 (11 reviews)
1.1 (29 reviews)
Reviewer's quote

once they got my money the customer service went in the *** took 1 month longer to get my hot tub then they said. once i got the tub there was no owners manual or warranty paperwork with it, i have asked, called, emailed them several times and never get an answer back..

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...It is a fly by night out fit that has no customer service. I cant wait for my day in court. ..

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Price Affordability
1.9 (11 reviews)
2.6 (25 reviews)
Reviewer's quote

...I paid full price for the power pack (approximate $500). After replacing this part and still experiencing the same problem, I contacted the company again and spoke with Larry Tarlton. This time he told me that I needed a new heater...

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Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good..

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Website
1.5 (11 reviews)
1.7 (26 reviews)
Reviewer's quote

Took delivery in April and one of my pumps has already quit. Took a week to get someone to call me back. Was told to reset the pump. Not a reset button on pump. Waiting again for another call back.

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...The website said if we choose the rush shipping the tub would ship in 1-5 days. On feb24 we called to inquire the tub had not shipped. After raising *** and finally calling the corporate office i was told that on feb 23 the supervisor saw a flaw and the tub had to be remade...

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Dr Wellness and Rec Direct Pros and Cons

Pros
  • Lowest prices around
  • Good looking tub
  • Easy delivery and set up
  • Price and customer service
  • Purchase and delivery okay
  • Price
Cons
  • Products are defective
  • Lack of a company to satnd behind their products
  • Website lies about standing behind their products
  • Customer service
  • Customer service and defective hot tub
  • Not receiving merchandise

Dr Wellness and Rec Direct Most Positive Reviews

Top rated reviews
4.4

Purchased A PP31. Hottub in Richmond, Va store, the tub I was told it was in stock in Tennessee and they could get it pr...

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4.6

Customer Service Issues? I didn't have any. I was treated with respect and integrity. I was told up front what I should...

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No votes
No votes

Dr Wellness and Rec Direct Most Critical Reviews

Lowest rated reviews
1

I purchased a spa in 2013 from Laguna Bay. Last year when I started experiencing problems with the hot tub, I contacted...

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1

I bought a hot tub in Jan 2015 it was delivered in Feb 2015. We realized that the speakers were not working, light...

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1

The spa was delivered with one side complete damaged. No one came out to perform a full survey if anything other than...

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1

Called the Cincinnati store to see the store hours, then traveled an hour to get there only to find out they DO NOT...

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Dr Wellness and Rec Direct Latest Reviews

Recent published reviews
1

Took delivery in April and one of my pumps has already quit. Took a week to get someone to call me back. Was told to...

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1.4

STAY AWAY! Bought hot tub several years ago and brand DR. WELLNESS IS WORST EVER. Needed to find a part for jet. Have...

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1

As with many other reviews, DO NOT DO BUSINESS with this company. The spa hasn't been working correctly since a month af...

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No votes

Bait and switch fraud tactics. False advertising.

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Dr Wellness and Rec Direct Products and Services

Most reviewed product and services
  • Dr Wellness Hot Tub (14 reviews)
  • Dr Wellness Lifestyle X6 Hot Tub (3 reviews)
  • Dr Wellness Shipping Service (1 review)
  • Rec Direct Hot Tub (16 reviews)
  • Rec Direct Sales Representative (2 reviews)