PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Wellness and Emerald Spa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Wellness
Emerald Spa

Dr Wellness and Emerald Spa Overview

Total reviews
16
2
Company responses
0
0
Issues resolved
1
0

Dr Wellness and Emerald Spa Consumer Ratings

Rank
86 out of 251 in Pools, Spas and Plumbing Supplies category
116 out of 251 in Pools, Spas and Plumbing Supplies category
Price Affordability
86 in category
77 in category
Value for money
72 in category
112 in category
Customer service
54 in category
124 in category
Website
94 in category
122 in category

Dr Wellness and Emerald Spa Rating Details

Price Affordability
1.9 (11 reviews)
2 (1 review)
Reviewer's quote

...I paid full price for the power pack (approximate $500). After replacing this part and still experiencing the same problem, I contacted the company again and spoke with Larry Tarlton. This time he told me that I needed a new heater...

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Bought an Emerald Spa from Jubilee Pools and Spas. Nothing but problems. In 6 months the bottom delaminated, company eventually replaced it. New one did the same thing also in 6 months. This time they are trying to claim it's only cosmetic! What a joke! There's a 2" dip in the bottom about 18"...

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Value for money
1.4 (11 reviews)
1 (1 review)
Reviewer's quote

...no warranty if you put it in a space in the deck no money back if it doesn't work this was our first new hot tub- we have had much better luck with used hot tubs … this was a horrible experience..

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No items

Customer service
1.5 (11 reviews)
1 (1 review)
Reviewer's quote

once they got my money the customer service went in the *** took 1 month longer to get my hot tub then they said. once i got the tub there was no owners manual or warranty paperwork with it, i have asked, called, emailed them several times and never get an answer back..

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No items

Website
1.5 (10 reviews)
1 (1 review)
Reviewer's quote

As with many other reviews, DO NOT DO BUSINESS with this company. The spa hasn't been working correctly since a month after we bought it. Very hard to get in touch with anyone at LPI, their supposed warranty company.Once the spa leaves their facility they throw up their hands and point you to this...

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No items

Dr Wellness and Emerald Spa Pros and Cons

Pros
  • Lowest prices around
  • Good looking tub
  • Easy delivery and set up
No votes
Cons
  • Products are defective
  • Lack of a company to satnd behind their products
  • Website lies about standing behind their products
No votes

Dr Wellness and Emerald Spa Most Positive Reviews

Top rated reviews
4.4

Purchased A PP31. Hottub in Richmond, Va store, the tub I was told it was in stock in Tennessee and they could get it pr...

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No votes
No votes
No votes

Dr Wellness and Emerald Spa Most Critical Reviews

Lowest rated reviews
1

I purchased a spa in 2013 from Laguna Bay. Last year when I started experiencing problems with the hot tub, I contacted...

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1.1

Bought an Emerald Spa from Jubilee Pools and Spas. Nothing but problems. In 6 months the bottom delaminated, company...

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1

The spa was delivered with one side complete damaged. No one came out to perform a full survey if anything other than...

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No votes

Dr Wellness and Emerald Spa Latest Reviews

Recent published reviews
1

As with many other reviews, DO NOT DO BUSINESS with this company. The spa hasn't been working correctly since a month af...

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No votes

Whenever you have to have someone come out (which in it of itself is not a good thing) they are hard to work with, you...

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1

I called Aqua Living Stores, owned by parent company of Dr. Wellness spas (Many of the names they use). Every panel was...

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No votes

Dr Wellness and Emerald Spa Products and Services

Most reviewed product and services
  • Dr Wellness Hot Tub (14 reviews)
  • Dr Wellness Lifestyle X6 Hot Tub (3 reviews)
  • Dr Wellness Shipping Service (1 review)
  • Emerald Spa Manor Luxury M770 Hot Tub (2 reviews)