PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sandlin Custom Homes and Dr Horton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sandlin Custom Homes
Dr Horton

Sandlin Custom Homes and Dr Horton Overview

Total reviews
25
581
Company responses
0
0
Issues resolved
0
2

Sandlin Custom Homes and Dr Horton Consumer Ratings

Rank
290 out of 1951 in Construction and Repair category
306 out of 1951 in Construction and Repair category
Turnaround Time
197 in category
206 in category
Exchange, Refund and Cancellation Policy
144 in category
165 in category
Value for money
232 in category
204 in category
Diversity of Products or Services
243 in category
267 in category

Sandlin Custom Homes and Dr Horton Rating Details

Turnaround Time
1.5 (10 reviews)
1.4 (191 reviews)
Reviewer's quote

...However, once the time came to put in these items, most were the original (non-upgraded) items. But the cost of the upgrades was already rolled into the mortgage. No one told us and we had to realize it on our own just days before closing...

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...Flickering light, stained tiles, poor wood finishing, mold to mention a few, As time went on, more serious issues began and still no remedy. After several attempts for resolution were made still "crickets". It is now almost one year and I have sent the same request form weekly for the past 3 weeks...

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Exchange, Refund and Cancellation Policy
1.6 (10 reviews)
1.3 (175 reviews)
Reviewer's quote

Butler) issuing a refund of earnest money because I didn't use their in-house lender. I have bought a couple of homes in my lifetime (this would've been my first Texas home) and never had I experienced such cold and callus customer service before. If you're looking in the Live Oak neighborhood...

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...Next issue and warning to all looking to purchase a home through HR Horton, "don't" pay for the video doorbell camera, it won't work and they will not replace it, refund you and make excuses as to why it's not their problem. I can go on and on...

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Value for money
1.4 (10 reviews)
1.6 (174 reviews)
Reviewer's quote

...they need to be shut down as a builder! Horrible builder, horrible warranty company, and horrible employees! Run people you can find a better home for your money..

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...It seems once they have your money the relationship ends. I wish I had seen some of these reviews before I purchased. Do yourself a huge favor and look elsewhere!!..

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Diversity of Products or Services
1.9 (10 reviews)
1.6 (178 reviews)
Reviewer's quote

We bought a new home from Sandlin Homes in 2017. Ever since then there has been nothing but problems- small and big. We decided to buy a new custom home because we did not want to deal with old homes problems yet we’ve run into nothing but problems with this house. Within the first year of owning:...

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...Shoddy construction poor quality in their products. Look closely before you purchase. I suggest you talk to homeowners in the community to get a good idea of the problems you may encounter...

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Sandlin Custom Homes and Dr Horton Pros and Cons

Pros
  • To avoid this builder
  • Sandlin homes are quality built homes
  • Cozy homes
  • Floorplan
  • Design
  • Price
Cons
  • Business practice
  • Bad customer service
  • Lousy management of their subs
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors

Sandlin Custom Homes and Dr Horton Most Positive Reviews

Top rated reviews
4.7

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building...

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5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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No votes
5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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Sandlin Custom Homes and Dr Horton Most Critical Reviews

Lowest rated reviews
1

EUGENE, A SALES REP FOR THE DALLAS TX AREA PERCEIVED TO BE VERY UNPROFFESSIONAL, SHORT TEMPERED ALONG WITH A HORRIBLE...

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1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

I have a home built by Sandlin Homes. Unfortunately, I discovered a leak coming from my master bathroom shower floor....

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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Sandlin Custom Homes and Dr Horton Latest Reviews

Recent published reviews
1.4

Like a few of the reviews I've read, the sales staff at Sandlin Homes seems to be up to their old tricks of poor...

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1.7

JB RANCHS Ocala fl , POOL is closed and Gym is closed also Large area was to be pond sold lots saying there would be...

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1

We bought a new home from Sandlin Homes in 2017. Ever since then there has been nothing but problems- small and big. We...

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1.5

We built our home nearly 3 years ago &;; from the moment we did out initial walk-through, I knew we were going to ha...

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Sandlin Custom Homes and Dr Horton Products and Services

Most reviewed product and services
  • Sandlin Custom Homes House Construction (13 reviews)
  • Sandlin Custom Homes Sales Representative (2 reviews)
  • Sandlin Custom Homes Customer Care (1 review)
  • Dr Horton House Construction (202 reviews)
  • Dr Horton Warranty (52 reviews)
  • Dr Horton Customer Care (46 reviews)