PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and Sandlin Custom Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
Sandlin Custom Homes

Dr Horton and Sandlin Custom Homes Overview

Total reviews
559
23
Company responses
0
0
Issues resolved
2
0

Dr Horton was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 559 reviews. It is 536 reviews more than Sandlin Custom Homes received since Feb 21, 2012.

Dr Horton and Sandlin Custom Homes Consumer Ratings

Rank
298 out of 2726 in Construction and Repair category
281 out of 2726 in Construction and Repair category
Customer service
218 in category
184 in category
Reliability
206 in category
178 in category
Product or Service Quality
251 in category
200 in category

According to consumer ratings and reviews, Sandlin Custom Homes ranks 17 points higher in the Construction and Repair category than Dr Horton. People gave Dr Horton 1.4 stars for Customer service criterion in Construction and Repair category and it is 496 points higher than the worst rated brand in this category. At the same time, Sandlin Custom Homes was rated 1.6 stars for Customer service criterion in this category and it is 530 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Sandlin Custom Homes has a higher rating than Dr Horton. Regarding Product or Service Quality criterion, consumers gave Dr Horton 1.3 stars and it is 65% greater than other in category. Sandlin Custom Homes however was rated 1.6 stars and it is 72% greater than other in category.

Dr Horton and Sandlin Custom Homes Rating Details

Customer service
1.4 (207 reviews)
1.6 (8 reviews)
Reviewer's quote

Worst company and customer service ever. They lied to me about what comes with the home and say they will take care of it while pushing you to hurry up and sign. There were what I thought were minor issues with the floor that they said they would fix but they didn’t...

Yung R

...I think their business practices and customer service are some of the worst I have encountered. ..

PissedConsumer1131294
Reliability
1.3 (200 reviews)
1.5 (8 reviews)
Reviewer's quote

SEWAGE BACK UP CHEAP MATERIAL, NO RESPONSE WHEN NEEDED,VERY BAD COMPANY

jimmy d

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building superintendent are professional, knowledgeable and always follow up. We’ve lived in multiple states and this is our 8th new home so we had the bar set high and Sandlin Homes exceeded our...

D P
Product or Service Quality
1.3 (193 reviews)
1.6 (8 reviews)
Reviewer's quote

...Shoddy construction poor quality in their products. Look closely before you purchase. I suggest you talk to homeowners in the community to get a good idea of the problems you may encounter...

Not Interested I

Class Action Lawsuit Filings!! Worthless quality. 58 WARRANTY requests the first YEAR in home. 4 months late in getting it built, and literally build my house on an underground spring network that causes water build up, bringing an infestation of water moccasin, copperhead, rat snake, and even...

Iretha

Dr Horton and Sandlin Custom Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • To avoid this builder
  • Sandlin homes are quality built homes
Cons
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors
  • Business practice
  • Lousy management of their subs

Dr Horton and Sandlin Custom Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

4.8

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building...

Dr Horton and Sandlin Custom Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

1

EUGENE, A SALES REP FOR THE DALLAS TX AREA PERCEIVED TO BE VERY UNPROFFESSIONAL, SHORT TEMPERED ALONG WITH A HORRIBLE...

Dr Horton and Sandlin Custom Homes Latest Reviews

Recent published reviews
1

They no longer care to repair or stand behind their property. Shoddy construction poor quality in their products. Look...

Read all 559 reviews

We were about to look at this builder but after reading reviews, no way.

Read all 23 reviews

Dr Horton and Sandlin Custom Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (172 reviews)
  • Dr Horton Warranty (50 reviews)
  • Dr Horton Customer Care (43 reviews)
  • Sandlin Custom Homes House Construction (12 reviews)
  • Sandlin Custom Homes Home Warranty (1 review)
  • Sandlin Custom Homes Sales Representative (1 review)