PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and Sandlin Custom Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
Sandlin Custom Homes

Dr Horton and Sandlin Custom Homes Overview

Total reviews 606 25
Company responses 0 0
Issues resolved 2 0

Dr Horton and Sandlin Custom Homes Consumer Ratings

Rank
314 out of 1987 in Construction and Repair category
295 out of 1987 in Construction and Repair category
Customer service
220 in category
197 in category
Product or Service Quality
256 in category
212 in category
Turnaround Time
209 in category
199 in category
Warranty
191 in category
151 in category

Dr Horton and Sandlin Custom Homes Rating Details

Customer service
1.3 (228 reviews)
1.5 (10 reviews)
Reviewer's quote

...Very cheaply built and the customer service department is horrible..

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Like a few of the reviews I've read, the sales staff at Sandlin Homes seems to be up to their old tricks of poor business practices and customer service. I have an ongoing issue with Sandlin staff (P. Butler) issuing a refund of earnest money because I didn't use their in-house lender...

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Product or Service Quality
1.3 (212 reviews)
1.6 (9 reviews)
Reviewer's quote

We do not have a customer service department in Knoxville, Tn. who respond to customer concerns. We closed on our home on July 9, 2019...

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...I think their business practices and customer service are some of the worst I have encountered. ..

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Turnaround Time
1.4 (199 reviews)
1.5 (10 reviews)
Reviewer's quote

...the bubbles in the roof, to water leaking from vents, a front step that is on it's second replacement because it keeps sinking and was replaced the first time with a dip in it, a lumpy yard, construction debris thrown under the sod, planting dead sod, bad interior/exterior painting and staining, concrete...

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...However, once the time came to put in these items, most were the original (non-upgraded) items. But the cost of the upgrades was already rolled into the mortgage. No one told us and we had to realize it on our own just days before closing...

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Warranty
1.4 (188 reviews)
1.8 (9 reviews)
Reviewer's quote

I'm literally at my witts end with Horton Homes and between the construction manager, the warranty person, and his boss, my issues are only getting worse. I've had to put in numerous warranty work orders for substandard and subpar work. When it rains, my vents are leaking and my back yard floods...

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...58 WARRANTY requests the first YEAR in home. 4 months late in getting it built, and literally build my house on an underground spring network that causes water build up, bringing an infestation of water moccasin, copperhead, rat snake, and even rattlesnake. Refusing to do anything about it...

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Dr Horton and Sandlin Custom Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • To avoid this builder
  • Sandlin homes are quality built homes
  • Cozy homes
Cons
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Really poor subcontractors
  • Business practice
  • Bad customer service
  • Lousy management of their subs

Dr Horton and Sandlin Custom Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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4.7

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building...

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5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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No votes

Dr Horton and Sandlin Custom Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

EUGENE, A SALES REP FOR THE DALLAS TX AREA PERCEIVED TO BE VERY UNPROFFESSIONAL, SHORT TEMPERED ALONG WITH A HORRIBLE...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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1

I have a home built by Sandlin Homes. Unfortunately, I discovered a leak coming from my master bathroom shower floor....

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Dr Horton and Sandlin Custom Homes Latest Reviews

Recent published reviews
No votes

Superintendent issues as well as sales person issues as well.

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1.4

Like a few of the reviews I've read, the sales staff at Sandlin Homes seems to be up to their old tricks of poor...

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1.6

I just tried to call but got put into an answering machine with no recourse to speak with a human being or even the...

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1

We bought a new home from Sandlin Homes in 2017. Ever since then there has been nothing but problems- small and big. We...

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Dr Horton and Sandlin Custom Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (206 reviews)
  • Dr Horton Warranty (55 reviews)
  • Dr Horton Home Buying (18 reviews)
  • Sandlin Custom Homes House Construction (13 reviews)
  • Sandlin Custom Homes Sales Representative (2 reviews)
  • Sandlin Custom Homes Home Warranty (1 review)