PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and Dr Horton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
Dr Horton

Richmond American Homes and Dr Horton Overview

Total reviews
130
592
Company responses
0
0
Issues resolved
0
2

Richmond American Homes and Dr Horton Consumer Ratings

Rank
347 out of 1930 in Construction and Repair category
304 out of 1930 in Construction and Repair category
Customer service
254 in category
220 in category
Product or Service Quality
266 in category
257 in category
Reliability
229 in category
210 in category
Turnaround Time
226 in category
212 in category

Richmond American Homes and Dr Horton Rating Details

Customer service
1.2 (51 reviews)
1.3 (221 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

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We do not have a customer service department in Knoxville, Tn. who respond to customer concerns. We closed on our home on July 9, 2019...

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Product or Service Quality
1.2 (49 reviews)
1.3 (204 reviews)
Reviewer's quote

...The doors are very cheap quality. The exterior panels are not in good condition within 6 months. My driveway is cracking and no one came to fix it even though they told me they would..

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...POOF, gone! Worst customer service too, whether the reps they have onsite or in their corporate office, it's a joke..

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Reliability
1.1 (47 reviews)
1.3 (211 reviews)
Reviewer's quote

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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Good luck! We spent more than we ever have for a brand new "custom" home and we had stone fall apart, the concrete was never right, they argued about everything & had I to do it over again, NEVER would I buy a another DR home. You get a lot for what you pay for but then it's the ole adage of you...

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Turnaround Time
1.3 (43 reviews)
1.5 (193 reviews)
Reviewer's quote

...They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty...

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...Flickering light, stained tiles, poor wood finishing, mold to mention a few, As time went on, more serious issues began and still no remedy. After several attempts for resolution were made still "crickets". It is now almost one year and I have sent the same request form weekly for the past 3 weeks...

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Richmond American Homes and Dr Horton Pros and Cons

Pros
  • At first look all was wonderful
  • Liked floor plan
  • How they kick you in the mouth
  • Floorplan
  • Design
  • Price
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Really poor subcontractors

Richmond American Homes and Dr Horton Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

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5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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No votes
5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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Richmond American Homes and Dr Horton Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

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1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

My wife and I purchased a home in aurora co three years ago. When we purchased the home had vacant land behind where we...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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Richmond American Homes and Dr Horton Latest Reviews

Recent published reviews
1.2

I am extremely disappointed with this builder. The doors are very cheap quality. The exterior panels are not in good...

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No votes

No response yet of what they will do to clear these dead Tree's and black tarp in the back yard. My husband paid $150...

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1

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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No votes

Well my husband said Mr. Alan came by and took pictures of the way they left the border of my backyard and the dead...

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Richmond American Homes and Dr Horton Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (14 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Dr Horton House Construction (204 reviews)
  • Dr Horton Warranty (53 reviews)
  • Dr Horton Customer Care (47 reviews)