PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and Dr Horton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
Dr Horton

Richmond American Homes and Dr Horton Overview

Total reviews
124
555
Company responses
0
0
Issues resolved
0
2

Dr Horton was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 555 reviews. It is 431 reviews more than Richmond American Homes received since Apr 3, 2008.

Richmond American Homes and Dr Horton Consumer Ratings

Rank
370 out of 2991 in Construction and Repair category
298 out of 2991 in Construction and Repair category
Customer service
248 in category
213 in category
Reliability
220 in category
204 in category
Product or Service Quality
253 in category
246 in category

According to consumer ratings and reviews, Dr Horton ranks 72 points higher in the Construction and Repair category than Richmond American Homes. People gave Richmond American Homes 1.2 stars for Customer service criterion in Construction and Repair category and it is 455 points higher than the worst rated brand in this category. At the same time, Dr Horton was rated 1.4 stars for Customer service criterion in this category and it is 490 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Dr Horton has a higher rating than Richmond American Homes. Regarding Product or Service Quality criterion, consumers gave Richmond American Homes 1.2 stars and it is 64% greater than other in category. Dr Horton however was rated 1.3 stars and it is 65% greater than other in category.

Richmond American Homes and Dr Horton Rating Details

Customer service
1.2 (47 reviews)
1.4 (203 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G

Our DR Horton experience started off good but once we saw the home for the first time, everything changed. They made promises to resolve issues again and again but once we signed the paperwork, it was thrown in ur face from one of their warranty specialist that since we closed, there was nothing we...

Jon o
Reliability
1.2 (45 reviews)
1.3 (197 reviews)
Reviewer's quote

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!

solongo B

warranty 1st guy came made appointment no show called said sent in not in computer will get back with me .....he quit....talked with rick said we dont pay for missed appointments ......let next guy come and went thru it again make appointment for repairs said cant take any more time off he said he...

jeff j
Product or Service Quality
1.2 (45 reviews)
1.3 (189 reviews)
Reviewer's quote

We signed the contract to purchase a very expensive home by Richmond American Homes at the Timbers at the Pinery in Parker, CO recently. For the price we paid, we are finding out just what kind of hardware they offered as the standard, and some stupid and lack of common sense (to put it nicely)...

John L

...They blamed it on the cleaning products I used. I’ve cleaned floor all my life with store products and never had a problem. I have photos of before and after and the same spots are there...

Theresa B

Richmond American Homes and Dr Horton Pros and Cons

Pros
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
  • Floorplan
  • Price
  • Good location
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors

Richmond American Homes and Dr Horton Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

Richmond American Homes and Dr Horton Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

Richmond American Homes and Dr Horton Latest Reviews

Recent published reviews
1

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews

I bought a DRHORTON house 5/31/19, big mistake! I've had problems ever since with the house! The entire house is off...

Read all 555 reviews

Richmond American Homes and Dr Horton Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Dr Horton House Construction (171 reviews)
  • Dr Horton Warranty (51 reviews)
  • Dr Horton Customer Care (44 reviews)