PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and Richmond American Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
Richmond American Homes

Dr Horton and Richmond American Homes Overview

Total reviews
560
124
Company responses
0
0
Issues resolved
2
0

Dr Horton was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 560 reviews. It is 436 reviews more than Richmond American Homes received since Apr 3, 2008.

Dr Horton and Richmond American Homes Consumer Ratings

Rank
301 out of 2743 in Construction and Repair category
380 out of 2743 in Construction and Repair category
Customer service
221 in category
252 in category
Reliability
209 in category
225 in category
Product or Service Quality
253 in category
259 in category

According to consumer ratings and reviews, Dr Horton ranks 79 points higher in the Construction and Repair category than Richmond American Homes. People gave Dr Horton 1.4 stars for Customer service criterion in Construction and Repair category and it is 500 points higher than the worst rated brand in this category. At the same time, Richmond American Homes was rated 1.2 stars for Customer service criterion in this category and it is 469 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Dr Horton has a higher rating than Richmond American Homes. Regarding Product or Service Quality criterion, consumers gave Dr Horton 1.3 stars and it is 65% greater than other in category. Richmond American Homes however was rated 1.2 stars and it is 64% greater than other in category.

Dr Horton and Richmond American Homes Rating Details

Customer service
1.4 (207 reviews)
1.2 (47 reviews)
Reviewer's quote

Worst company and customer service ever. They lied to me about what comes with the home and say they will take care of it while pushing you to hurry up and sign. There were what I thought were minor issues with the floor that they said they would fix but they didn’t...

Yung R

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G
Reliability
1.3 (200 reviews)
1.2 (45 reviews)
Reviewer's quote

SEWAGE BACK UP CHEAP MATERIAL, NO RESPONSE WHEN NEEDED,VERY BAD COMPANY

jimmy d

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!

solongo B
Product or Service Quality
1.3 (193 reviews)
1.2 (45 reviews)
Reviewer's quote

...Shoddy construction poor quality in their products. Look closely before you purchase. I suggest you talk to homeowners in the community to get a good idea of the problems you may encounter...

Not Interested I

My services are non taxable for local sales taxes, so there is no reason to have a business license in every city I service. Richmond is not requiring this of appraisers or realtors even though we are in the exact same category they do not require them to have a business license in Frederick, only...

Rick M

Dr Horton and Richmond American Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
Cons
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face

Dr Horton and Richmond American Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

Dr Horton and Richmond American Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

Dr Horton and Richmond American Homes Latest Reviews

Recent published reviews

I have video of them blocking a neighbor in the neighborhood, a cul-de-sac, which is a private road. Tje construction...

Read all 560 reviews
1

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews

Dr Horton and Richmond American Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (172 reviews)
  • Dr Horton Warranty (50 reviews)
  • Dr Horton Customer Care (43 reviews)
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)